ROLE SUMMARY
The Senior Manager Safety Support Lead is responsible for end-to-end service delivery management of a defined application portfolio ensuring performance availability quality and financial stewardship. This role combines technical service ownership with people leadership managing a team of Application Service Delivery Management (ASDMs) to deliver operational excellence and continuous improvement across the Safety portfolios in support of a global user base.
Will drive continuous improvement and innovation leveraging automation and AI to enhance operational efficiency. Collaboration with infrastructure platform and business stakeholders is essential to maintain a stable future-ready application portfolio.
ROLE RESPONSIBILITIES
Lead and develop team of ASDMs: Oversee individual contributors fostering a culture of excellence collaboration and continuous professional growth within the Enterprise Architecture and Support organization.
Ensure application reliability and performance: Maintain and optimize the portfolio of systems supporting the Regulatory and Medical business units ensuring high availability and performance to meet critical business objectives.
Seek opportunities for automation: Promote the identification design and implementation of automation solutions including traditional self-service and GenAI capabilities to enhance operational efficiency and service quality.
Manage financial stewardship: Oversee budgeting forecasting and financial management activities to ensure responsible allocation of resources and achievement of financial targets.
Partner for lifecycle management: Collaborate with creation center teams and business stakeholders to recommend end of life upgrades and retirements.
Support compliance and audits: Ensure readiness for audits and inspections by maintaining robust controls over computer operations access management and change processes.
BASIC QUALIFICATIONS
Bachelors degree in Information Management Computer Science Engineering or Technology Management or a related field
Minimum 7 years of progressive experience in information technology including roles such as architect business analyst software developer systems administrator database administrator systems engineer support specialist technology team lead or manager
Experience and demonstrated competencies in working with teams in a matrixed organization building strong relationships and driving successful cross-functional outcomes
PREFERRED QUALIFICATIONS
Experience managing systems supporting pharmaceutical operations or other highly regulated environments
Experience across multiple R&D domains including Research Clinical Safety Regulatory and Medical
Expertise in automation and AI-driven solutions
Experience leading global or multi-site teams
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers develop and coach others oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
NON-STANDARD WORK SCHEDULE TRAVEL OR ENVIRONMENT REQUIREMENTS
Travel may be required as part of this role. Expectations around travel will vary but candidates must be capable of travel.
Pfizer Digital & Technology is a 7x24x365 endeavor. This role may require physical or virtual participation on a weekend holiday or after normal business hours.
Other Job Details:
Last Date to Apply for Job: 1/18/2026
Work Location Assignment:Must be able to work from assigned Pfizer office 2-3 days per week or as needed by the business
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
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EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race color religion sex sexual orientation age gender identity or gender expression national origin disability or veteran status. Pfizer also complies with all applicable national state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
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Required Experience:
Senior Manager
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