Store Manager Barcelona

Welcome to IKONO an innovative concept thats redefining creativity and imagination across Europe. With six immersive locations in Madrid Barcelona Budapest Vienna Copenhagen and Berlin IKONO invites people into eclectic worlds where art play and the unexpected collide.

Were growing fast expanding our horizons across Europe and beyond. If youre eager to learn grow and help us bring magic to life this the place is for you!

Why Join Us Impact: Be part of a game-changing project redefining the leisure industry.

Growth: Were here to fuel your ambition with opportunities for professional development.

Culture: Thrive in a vibrant international team thats all about collaboration and creativity.

Location: Work from our Barcelona venue.

Whats Next

• Step 1: Chat with our Recruitment team to kick things off.
• Step 2: Dive into a technical interview with our Operations team.

**Whats Your Mission**As Store Manager you are the entrepreneur of your venue the driving force behind its commercial success and market visibility. You will lead your team to deliver an outstanding visitor experience while focusing on one critical question: how do we get more people through the door

With a strong background in the immersive entertainment or family attraction industries you bring both operational discipline and a commercial mindset. Youll build local partnerships grow group and private bookings and lead a motivated team that thrives on results and guest satisfaction.

What Youll Do:

Support Commercial Growth & Market Expansion

• Collaborate with the Local Strategy Team to identify and activate local opportunities to increase visitor traffic and visibility.
• Drive the development of partnerships with schools tourism bodies and local businesses group visits private hires and collaborations with cultural and entertainment partners.
• Work closely with HQ Marketing and B2B teams to localize campaigns and optimize performance.

Leadership & Team Development

• Lead coach and inspire a large diverse team to deliver top-tier guest experiences.
• Create a strong performance culture centered on accountability and recognition.
• Partner with the Assistant Store Manager to align staffing training and development.

Business Ownership

• Own the venues P&L and drive profitability.
• Monitor performance metrics (revenue spend per visitor conversion rates) and respond with action plans.
• Report key insights risks and opportunities to HQ teams regularly.

Customer Experience

• Ensure excellence in service delivery and visitor satisfaction.
• Translate feedback into concrete operational or experiential improvements.
• Foster a culture where every visitor interaction drives loyalty and advocacy.

What Makes You a Great Fit:

• 4 years in management roles within immersive experiences attractions family entertainment or related industries.
• Proven commercial and sales experience with strong results orientation.
• Skilled in partnership development business analysis and local marketing.
• Hands-on leadership style: confident collaborative and proactive.
• Fluent in English and local language Spanish - Catalan (C1 minimum).
• Strong command of P&L management and performance metrics.

IKONO is committed to building an inclusive inspiring workplace where everyone feels valued and empowered. Our values

Ci penso io Ill handle it! We do what needs to be done. Its about initiative proactive problem-solving ownership mentality and acknowledging mistakes.

Theres always a way We dont have problems; we face challenges and always look for creative solutions. Its about creativity optimism and taking risks.

Create with kindness We never forget that people come first. Were empathetic and support each other. Its about collaboration empathy and recognition for hard work.

Live your legend Match your ambition with opportunity fulfilling your potential with us. Its about goal focus flexibility gratitude and continuous learning!

If youre ready to help us creating unforgettable experiences apply now with your CV in English and let your expertise shine!

Please note that applications submitted in any language other than English will not be considered