Inside Sales Representative

About CooperSurgical:

CooperSurgical is a leading fertility and womens healthcare company dedicated to putting time on the side of women babies and families at the healthcare moments that matter most in life. As a division of CooperCompanies were driven by a unified purpose to enable patients to experience lifes beautiful moments. Guided by our shared values dedicated innovative friendly partners and do the right thing our offerings support patients throughout their lifetimes from contraception to fertility and birth solutions to womens and family care and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers including testing and treatment options as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Learn more at .

Job Summary:

Our Inside Sales Representative Stem Cell- Mississauga ON will communicate with expectant families the value of cord blood banking empowering them to make an informed choice on their banking options through superior service and accuracy of information.

Responsibilities

• Educate families on their cord blood (newborn stem cell) banking options empowering them to make an informed decision.
• Deliver superior customer service on all inbound and outbound calls emails and/or chat sessions.
• Remain current on all procedural activities and follow ups.
• Remain current on all training and other administrative tasks.
• Meet or exceed monthly quarterly and yearly sales and client service goals.
• Adhere to all Consumer Sales processes and policies.
• Review recorded calls with the manager to identify best practices and areas of opportunity.
• Ensure quality standards are met per company Quality Policy.
• Generate IRs to capture client and other relevant issues.
• May be trained as a mentor/trainer.
• Ensure client data including personal credit card and medical information is protected as explained in CooperSurgicals Data Protection Policy.

Qualifications

• Bachelors degree and a minimum two years of B2B sales experience required or equivalent combination of education and experience.
• Computer Skills: To perform this job successfully an individual should have working knowledge of Salesforce or similar CRM and Microsoft Office 365.
• Bi-lingual English/Mandarin is strongly desired.
• Call center customer service client services experience strongly preferred.
• This position will start off remote but we must hire near Mississauga ON CAN in case there is a need to return to the office.

As an employee of CooperSurgical youll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck we offer a great compensation package Extended Health Care Registered Pension Plan parental leave fertility benefits paid time off for vacation personal sick and holidays and multiple other perks and benefits. Please visit us at learn more about CooperSurgical and the benefits of becoming a member of our team.

To all agencies: Please no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email the internet or in any form and/or method will be deemed the sole property of CooperSurgical unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired no fee or payment of any kind will be paid.

We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We are proud to be an equal opportunity workplace.