Ce- Customer Service Attendant (Cscc)

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Be the welcome that makes Coppell feel like home.

Are you friendly dependable and passionate about helping others feel welcome The City of Coppell Senior and Community Center is seeking a Customer Service Attendant to be a warm and reliable first point of contact at our Senior and Community Center. This role is ideal for someone who enjoys working with people thrives in a team environment and takes pride in delivering excellent customer service.

Opportunity Description
To view the full scope of this opportunity including essential job functions CLICK HERE!

Pay Plan

This opportunity is non-exempt and on Pay Grade #5.The full Pay Grade Range is shown for growth and development opportunities within the grade.Salary determination is supported by budget availability and qualifications of the candidate to maintain internal equity.

• January 2-18: Accepting Applications
• January 19-23: Application Material Review and Technical Phone Screenings
• February 26-30: Interview Experience

Experience

• High school diploma or equivalent
• Must be at least 18 years of age.
• Previous experience is preferred but not required.
• CPR/First-Aid/AED certification is required and can be obtained through staff upon being hired.

• Knowledge of customer service principles and techniques for interacting effectively with patrons and team members.
• Skill in verbal and interpersonal communication to work professionally with patrons and fellow staff members.
• Skill in managing large crowds and de-escalating customer situations in a calm and effective manner. City of Coppell Employee Experience Page 2
• Skill in typing at least 45 words per minute.
• Ability to provide courteous responsive customer service in a public-facing environment.
• Ability to operate standard office equipment including a phone copier computer and printer.

Community Experiences

A message from Jessica Carpenter Director of Community Experiences:

After nearly 20 years as Parks and Recreation our department has experienced explosive growth of our
parks and trails system and expanded its scope to include a recreation and aquatics center a tennis
center a senior and community center a biodiversity education center playgrounds new ball fields
community gardens a farmers market a cemetery massive growth in special event offerings the
addition of a marketing and community engagement team a dog park an arts center a library
pickleball courts and thousands of camps classes programs sports leagues and services.

We offer such a wide variety of services to the community - greatly expanding the purview of traditional
parks and January 2023 we became Coppell Community Experiences. The name change
and rebranding reflects our desire to reimagine the way we serve the Coppell community and continue
to meet both current needs and demands of the future. Several industries are now joined together
working toward the same goal: to provide exceptional experiences to the Coppell community.

Coppell Community Experiences is comprised of the following facilities and areas of responsibility:

• Facilities
  • The CORE (recreation and aquatic center)
  • Wagon Wheel Tennis & Pickleball Center
  • Coppell Senior & Community Center at Grapevine Springs
  • Cozby Library & Community Commons
  • Biodiversity Education Center
  • Coppell Arts Center
  • Rolling Oaks Memorial Center
• Park Operations
  • Parks playgrounds and trails
  • Ball fields and medians
• Community Engagement
  • Marketing and Communications
  • Special Events
  • Coppell Community Garden
  • Coppell Farmers Market
• Day Camps (summer and holiday breaks)
• Adult Athletics

In accordance with the ADA the City of Coppell is willing to consider any reasonable accommodation.