Account Executive, Membership Experience

Phoenix, NM - USA

Monthly Salary: Not Disclosed

Posted on: 6 days ago

Vacancies: 1 Vacancy

Department:

Business Operations

Job Summary

Account Executive Membership Experience

Player 15 Group Headquarters Phoenix Suns

Phoenix AZ

Job Summary:

Player 15 Group the sports & entertainment company behind the Phoenix Suns (NBA) Phoenix Mercury (WNBA) Valley Suns (G League) and Mortgage Matchup Center is redefining the industry standard. Headquartered in downtown Phoenix and engaging fans across the world Player 15 Group is driven by possibility innovation and the desire to create memorable moments for our fans and community.

Our culture is anchored in purpose-driven leadership and fueled by individuals who bring passion creativity and vision to everything they do. We challenge convention amplify voices and create experiences that resonate well beyond the final buzzer. This is where talent meets purpose and bold ideas become reality.

We are seeking an experienced and motivated Account Executive Membership Experience to join our this high-impact role you will support all facets of Customer Service for Suns Season Ticket Members while playing a key role in broader department initiatives.

What Will You Do:

Build and maintain strong long-term relationships with Suns Season Ticket Members through proactive personalized communication and high-touch engagement
Lead all aspects of the membership renewal process while identifying and closing opportunities for upgrades add-ons cross-sales referrals and new business
Represent the Phoenix Suns Phoenix Mercury and Player 15 Group brands by delivering world-class service during games events and community engagements
Engage in outbound activity including appointments arena seat visits networking events and offsite meetings to strengthen relationships and uncover new opportunities
Maintain accurate and detailed member records in Microsoft Dynamics CRM and internal systems
Collaborate cross-functionally to support membership initiatives game-day operations and continuous improvement efforts
Other duties as assigned

What We Need From Our Account Executive Membership Experience:

Strong relationship-building communication and interpersonal skills with a customer-first mindset
Ability to manage multiple priorities while delivering consistent high-quality service
Professional verbal and written communication skills including comfort engaging senior-level and executive client

Experience/ Education Requirements:

High school diploma or GED required
Bachelors degree in business marketing sports management or related field preferred (or equivalent experience)
1 years of sales or service-related experience preferably within sports and entertainment
Experience with Microsoft Office; CRM experience (Microsoft Dynamics preferred)
Ability to work nights weekends holidays and non-traditional hours

What You Can Expect:

The work environment characteristics described here are representative of those that must be met by a teammate to optimally perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Flexible schedule to include weekends evenings and some holidays to meet business needs.
Ability to transit around the arena for long periods of time.
Occasional travel from time to time for professional development.
This position works mainly indoors removed from extreme weather; exposure to weather is <5%
S-Sedentary Work Exerting up to 10 pounds of force occasionally.
Position is predominately computer-based requiring the use of a computer monitor.
Must be able to carry on a conversation both on the phone and in-person.
Ability to Read Write & Speak in English.
Wide range of fulltime benefit options including
- Medical Dental and Vision coverages
- Life and Disability options
- Vacation sick and holiday leave programs
- In-arena work requirements with the potential of hybrid schedules based on each role and department.
Perks:
- Discounts at Fanatics Team Shop
- Tickets available for Phoenix Mercury and Rattlers games
Visit ourCulturepage to learn more about our culture and work environment

Suns Legacy Partners LLC. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race color religion sex national origin age sexual orientation gender identity gender expression veteran status or disability.

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

For questions about this career opportunity please contact our People & Culture Recruiting team at

Required Experience:

Account Executive Membership ExperiencePlayer 15 Group Headquarters Phoenix SunsPhoenix AZJob Summary:Player 15 Group the sports & entertainment company behind the Phoenix Suns (NBA) Phoenix Mercury (WNBA) Valley Suns (G League) and Mortgage Matchup Center is redefining the industry standard. Head...