Airport Lounge Supervisor
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Job Location:
San Francisco, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
Overview
This company is hiring for this position at an upcoming hiring event at the Business and Career Center! In-person interviews! See ourUpcoming Hiring Eventsposting for details!
Job Summary
The Airport Lounge Supervisor is responsible for overseeing the daily operations of the airport lounge to ensure an exceptional guest experience. This role involves supervising lounge staff maintaining service standards ensuring compliance with safety and security procedures and supporting smooth efficient lounge operations in a fast-paced airport environment.
To Apply Send Resume to: Michele Holgate
Responsibilities
Key Responsibilities
Guest Experience & Service
- Ensure a high standard of customer service at all times
- Greet guests professionally and handle inquiries complaints or special requests
- Monitor lounge cleanliness comfort and overall ambiance
- Ensure food beverages and amenities are consistently available and well-presented
Team Supervision
- Supervise motivate and support lounge staff during shifts
- Allocate duties manage shift schedules and ensure adequate staffing levels
- Provide on-the-job training and coaching to new and existing employees
- Monitor staff performance and provide feedback to management
Operations & Compliance
- Oversee daily lounge operations including opening and closing procedures
- Ensure compliance with airport security health safety and hygiene regulations
- Monitor stock levels and assist with inventory control and ordering
- Ensure company policies and service standards are consistently followed
Administration & Reporting
- Complete shift reports and incident logs as required
- Communicate operational issues or guest feedback to management
- Assist in implementing operational improvements and service initiatives
Skills & Competencies
- Strong leadership and team management skills
- Excellent customer service and communication abilities
- Ability to work under pressure in a busy time-sensitive environment
- Problem-solving and conflict-resolution skills
- Attention to detail and high standards of presentation
Qualifications
Qualifications & Experience
- Previous experience in hospitality customer service or lounge operations
- Supervisory or team-lead experience preferred
- Knowledge of food safety and hygiene standards is an advantage
- Experience working in an airport or secure environment is beneficial
Working Conditions
- Shift-based role including early mornings evenings weekends and public holidays
- Standing and walking for extended periods
- Requires compliance with airport security clearance requirements
Required Experience:
Manager
Key Skills
- Culinary Experience
- Restaurant Experience
- Food Preparation Experience
- Time Management
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Barista Experience
- Bartending
- POS
- 10 Key Calculator
About Company
SFO offers nonstop flights to Asia, South Pacific, Europe, Canada, Mexico, and the US; world-class facilities, shopping, dining and more!
