Customer Success Manager

Summary:
The Customer Success Manager (CSM) serves as a trusted advisor and advocate for our clients ensuring they achieve their goals with our solutions. As a key point of contact for assigned accounts the CSM focuses on fostering strong client relationships driving product adoption and delivering measurable value. You will collaborate with cross-functional teams to address client needs resolve issues and identify growth opportunities ensuring long-term satisfaction and retention.

Key Responsibilities:

Customer Health & Retention

• Monitor account health and proactively engage with customers showing signs of risk.
• Conduct regular outreach through email calls and webinars to ensure ongoing engagement.
• Develop and execute standardized health check-ins and intervention strategies.
• Track and report on customer sentiment using NPS CSAT and other feedback tools.

Renewals & Churn Prevention

• Own the renewal process by identifying risks early and taking corrective actions.
• Work cross-functionally with Sales and Account Management to secure renewals.
• Analyze churn data and develop insights to improve retention strategies.

Adoption & Engagement

• Educate customers on core weavix features to maximize adoption.
• Conduct scalable training sessions webinars and resource sharing.
• Identify up-sell and cross-sell opportunities and pass them to Sales for follow-up.

Process Efficiency & Scalability

• Standardize outreach strategies for a larger book of business.
• Implement automation and tools to streamline engagement.
• Collaborate with Product and Marketing to refine self-service resources.

Expected Results & Impact:

• Maintain high renewal rates by ensuring continuous customer engagement.
• Improve feature adoption across small to mid-sized accounts.
• Identify and mitigate churn risks before they escalate.

Minimum Knowledge Skills and Abilities Required:

• 2 years of Customer Success Account Management or related experience in a B2B SaaS environment.
• Strong relationship management and communication skills to engage customers effectively.
• Experience managing a high volume of accounts while maintaining personalized engagement.
• Proven track record of driving renewals and reducing churn through proactive outreach.
• Ability to analyze customer health data and take action to improve retention.
• Familiarity with CS tools & CRM platforms (e.g. Gainsight ChurnZero Salesforce or similar).
• Ability to conduct training sessions webinars and automated engagement campaigns.
• Strong time management and prioritization skills to balance multiple customers effectively.
• Ability and willingness to travel up to 25%-30% (client sites within the United States)

Preferred:

• Experience in SaaS or tech industry with a focus on mid-market or SMB accounts.
• Background in customer onboarding adoption and success planning.
• Understanding of renewal processes and contract negotiations.
• Experience with automation and self-service customer engagement strategies.

Why weavix

Being a part of the weavix team is being a part of something bigger. We value the innovators and the risk-takersthe ones who love a challenge. Through our shared values and dedication to our mission to Connect every Disconnected Worker were reshaping the future of work to focus on this worlds greatest assets: people.

Its truly amazing what happy engaged team members can achieve. Our ever-evolving list of benefits means youll be able to achieve work/life balance perform impactful work grow in your role look after yourself/your family and invest in your future.

Perks and Benefits

• Competitive Compensation

• Employee Equity Stock Program

• Competitive Benefits Package including: Medical Dental Vision Life and Disability Insurance

• 401(k) Retirement Plan Company Match

• Flexible Spending & Health Savings Accounts

• Paid Holidays

• Flexible Time Off

• Employee Assistance Program (EAP)

• Other exciting company benefits

About Us

weavix the Internet of Workers platform revolutionizes frontline communication and productivity at scale. Since its founding weavix has shaped the future of work by introducing innovative methods to better connect and enable the frontline workforce. weavix transforms enterprise by providing data-driven insights into facilities and teams to maximize productivity and achieve breakthrough results. weavix is the single source of truth for both workers and executives.

Our mission is simple: to connect every disconnected worker through disruptive technology.

How do you want to make your impact

For more information about us visit .

Equal Employment Opportunity (EEO) Statement

weavix is an Equal Opportunity Employer. At weavix diversity fuels innovation. We are dedicated to fostering an inclusive environment where every team member is empowered to contribute to our mission of connecting the disconnected workforce.

We do not discriminate on the basis of race color religion sex (including pregnancy sexual orientation and gender identity) national origin age disability veteran status genetic information or any other legally protected characteristic. All qualified applicants will receive consideration for employment.

Americans with Disabilities Act (ADA) Statement

weavix is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need assistance or an accommodation during the application process due to a disability you may contact us at .

E-Verify Notice

Notice: weavix participates in the E-Verify program to confirm employment eligibility as required by law.