Land Use Services Administrator (Selective Cert Licensing Division) Promotional Only

In accordance with the Merit System Rules and Regulations an eligible list which will be valid for a one-year period and which will be used to fill vacancies during that period is being established for this classification. Applicants on the eligible list will be certified in accordance with the Merit System and appropriate union contracts. Only full-time permanent classified County employees may apply for this announcement.

Candidates may submit online employment applications using the NEOGOV online application system available at
EXAMINATION PROCESS: The examination process for this posting may include an evaluation of training and experience a written examination a computerized exam an oral board interview examination a performance examination or any combination of the above in order to qualify applicants for placement on the eligible list. The eligible list will be used to fill vacancies that occur within the next year. The appropriate number of names on the eligible list as prescribed by Merit System Section 26.03.505 will be certified to the hiring department for consideration to fill the vacant position(s).

New Castle County is an Equal Opportunity Employer

GENERAL STATEMENT OF DUTIES: Manages directs and coordinates the delivery of Land Use Department servicesspecifically within the Licensing Division Permit Section to internal and external customers; does related work as required.

DISTINGUISHING FEATURES OF THE CLASS: An employee in this class performs a variety of managerial administrative supervisory and technical work as required to deliver the highest quality of Land Use services to external and internal customers. Land Use services are varied and include customer relations and assistance case management property maintenance abatement complaints resolution inquiries/requests for information policies and procedures identifying recommending and implementing technology and process improvements permit issuance contractor licensing and program management. This employee must have the technical knowledge of the functions of the department as well as excellent management addition this employee exercises judgment and works with considerable independence of action in interpreting and applying laws regulations policies and procedures. This employee works under the general direction of a Land Use Administrator or Division Manager.

EXAMPLES OF WORK: (Illustrative only)

• Assists in the direction and management of the delivery of all services provided by the Department of Land Use;
• Promotes an ongoing attitude of dedication to excellent public service and ensures that external and internal customers are provided with the highest quality of service; Works across department division and agency lines in solving problems and issues; Troubleshoots issues and problems and brings resolution within a timely manner; Identifies opportunities for efficiency improvements develops and implements related procedures;
• Manages and oversees the customer service and support staff functions within the Department of Land Use;
• Manages and oversees case management for the department;
• Oversees the issuance of permits and contractor licenses;
• Manages department programs such as Civil Penalty Problem Property Vacant
• Property and RentalCode;
• Supervises staff makes work assignments approves leave requests and evaluates performance;
• Trains customer service technical and support staff to insure accuracy qualityand efficiency;
• Recommends appropriate progressive discipline asnecessary;
• Develops procedures and standards for consistency within thedepartment;
• Develops and conducts training classes on the use of permit and contractor licensing software asnecessary;
• Operates a personal computer and other related equipment in the course of the work.

Laura McDermott
Office of Human Resources