Intake Manager

If youre looking to be a part of a collaborative environment where your skills can make an impact explore our current opportunities in creating a better future for public health.

About Harris County Public Health:

Harris County Public Health (HCPH) includes a network of more than 1100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services community programming and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation engagement and health equity HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.

This is a grant-funded position.

• Manage and oversee the operations of the Intake and TB Case Registry teams which includes overseeing medical/lab requests processing of lab results including TB reports data entry into multiple databases and reporting to state.
• Ensure new employee training performance management and compliance with internal policies procedures and protocols are implemented as well as external guidelines laws and regulations as appropriate.
• Oversee with development documentation and implementation of process improvements including to increase the efficiency and productivity of the team. Identify gaps recommend process changes and implement improvements under the direction of the Senior Manager. Supporting the optimization of internal electronic systems.
• Contributes to department wide reporting and initiatives pertaining to communicable and emerging diseases including cases reported and investigated.
• Represents OESED and HCPH at departmental regional state or national meetings or committees related to communicable and emerging the absence of the Communicable and Emerging Diseases Senior Manager attends meetings and responds to inquiries on their behalf.
  
  

Education:

• Bachelors degree in business/public health or administration with coursework in Management and Organizational Behavior; Communications or related field.

• At least three (3) years of extensive Public Health medical or clinical experience with one (1) of those years in a supervisory position.

• Proficient in MS Office Suite (Word Excel PowerPoint Outlook).
• Proficient with statistical analysis software (SPSS STATA SAS R or Epi Info).
• Proficient with epidemiological database software (e.g. Maven)
• Excellent communication skills (verbal & written).
• Ability to write reports and technical papers.
• Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment.
• Ability to maintain confidentiality when dealing with sensitive information.
• Ability to work well with public and staff members.

• Ability to obtain and filter information identify and address key issues relevant to the achievement of strategic organizational goals.
• Exceptional project management skills to manage a variety of projects simultaneously.
• Positively influence all levels within the organization to drive change and enable effective coordination.
• Ability to create strong positive working relationships.
• Previous experience building and managing high performance teams.
• High-level of flexibility in fast-paced environments.
• Must be a Systems-level thinker.
• Proactive self-motivated and mission driven.
• Progressive intrapreneurial leadership style to enable systemic change.

• Creates strategic change within and outside the organization to meet organizational goals.
• Develops new insights into situations encourages new ideas and innovations.
• Takes a long-term view and builds a shared vision with others acts as a catalyst for organizational change.
• Deals effectively with pressure; remains optimistic and persistent even under adversity.
• Recovers quickly from setbacks.

• Fosters an inclusive workplace where equity diversity and individual differences are valued and leveraged to achieve the vision and mission.
• Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and providing opportunities to learn through formal and informal methods.
• Fosters and inspires team commitment spirit pride and trust. Facilitates cooperation and motivates team members to accomplish group goals.
• Holds self and others accountable for measurable high-quality timely and cost-effective results.
• Anticipates and meets the needs of internal and external customers.
• Makes well-informed effective and timely decisions.

• Develops networks and builds alliances collaborates across boundaries to build strategic relationships.
• Identifies external and internal politics that impact the work of the organization.

• Treats others with courtesy sensitivity and respect.
• Behaves in an honest fair and ethical manner and models high standards.
• Assesses and recognizes own strengths and weaknesses.

• Communicates clearly effectively and persuasively both orally and in writing.
• Writes in a clear concise organized and convincing manner for the intended audience.

• Encourage a respectful and collaborative work environment that recognizes and celebrates diversity equity and inclusion.
• Identify inequitable practices and policies and assist in implementing strategies to ensure equitable outcomes.
• Demonstrate awareness and respect of cross-cultural differences and create inclusive programmatic solutions.
• Practice cultural humility to build honest relationships with co-workers and the community that will ultimately enhance workplace culture and deliver better community health program.
  
  

Position Type and Typical Hours of Work:

• This is a full-time grant-funded position.
• Days and hours of work are typically Monday through Friday from 8am to 5 pm.
• Other days and hours as necessary.

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines.

• This is a largely sedentary role; however some duties would require the ability to lift up to 20 pounds and bending & standing for periods at a time.

• Harris County Public Health: Office of Epidemiology Surveillance & Emerging Diseases - 1111 Fannin St. Houston Texas. 77002.