eCommerce Platform Specialist
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Job Location:
Carlsbad, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
7 days ago
Vacancies:
1 Vacancy
Job Summary
A Career at HARMAN
As a technology leader that is rapidly on the move HARMAN is filled with people who are focused on making life better. Innovation inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together youll discover that at HARMAN you can grow make a difference and be proud of the work you do every day.
Introduction: A Career at HARMAN LifestyleWere a global multi-disciplinary team thats putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle you connect consumers with the power of superior sound. Contribute your talents to high-end esteemed brands like JBL Mark Levinson and Revel Unite your passion for audio innovation with high-tech product developmentCreate pitch-perfect cutting-edge technology that elevates the listening experienceAbout the RoleWe are looking for a DTC eCommerce Platform Specialist to help drive our Direct-to-Consumer (DTC) eCommerce business across multiple iconic and emerging audio brands within the Sound United SBU of this role you will support the growth and stability of our online platforms by managing day-to-day operations helping coordinate new feature development and ensuring our sites provide a seamless customer experience. Youll work closely with internal teams and external partners to maintain our Salesforce Commerce Cloud (SFCC) platform and related integrations. What You Will DoMonitor and maintain site uptime error rates and load performance; establish KPIs and dashboards for site health and speed. Oversee day-to-day operations of the eCommerce tech stack focusing on Salesforce Commerce Cloud (SFCC). Act as the technical escalation point for the DTC Merchandising team when troubleshooting is needed. Understand integrations between SFCC and connected systems (OMS CRM etc). Scope implement and test new marketplace integrations (Amazon TikTok Shop etc.). Collaborate with DTC Digital Experience leads to uncover user experience (UX) opportunities. Focus on Conversion Rate Optimization (CRO) with every action and development. Ideate create and manage A/B tests across UX content merchandising etc. Provide guidance create groom and test development tickets for agencies and internal teams. Evaluate and recommend new tools services and vendors for the DTC technology stack. Document system architecture data flows integration patterns and workflows for scalability; communicate technical constraints and opportunities clearly to non-technical stakeholders. What You Need to Be SuccessfulBachelors degree in Marketing Business Information Systems or related field. 35 years of experience in eCommerce platform management or digital technology roles. Hands-on experience with Salesforce Commerce Cloud (SFCC). Familiarity with connected systems such as OMS CRM etc Understanding of APIs data flows and system integrations in an eCommerce environment. Strong organizational and communication skills; ability to manage vendor relationships. Problem-solving mindset and ability to translate business needs into technical Points if You Have MBA or Masters degree. Experience with Kibo OMS or similar order management systems. Exposure to performance monitoring and site optimization tools. Marketplace integration experience (Amazon TikTok Walmart). Knowledge of Jira Confluence or other agile project management tools. Interest in headless commerce or modern digital commerce Makes You EligibleWillingness to work remotely in hybrid setting with commute to Carlsbad CA completion of a background investigation and drug screen as a condition of employmentWhat We Offer Flexible work environment allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer locationAccess to employee discounts on world-class products (JBL HARMAN Kardon AKG and more)Extensive training opportunities through our own HARMAN UniversityCompetitive wellness benefitsTuition reimbursementBe Brilliant employee recognition and rewards programAn inclusive and diverse work environment that fosters and encourages professional and personal developmentSalary Ranges:
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard torace religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
Symphony Teleca Corporation is the world’s first services company dedicated exclusively to helping clients manage the global convergence of software, the cloud and connected devices. We deliver solutions for product and services innovation, with contemporary product development, syste ... View more
