Resort Front Desk Agent
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Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
**Must be able to work any shifts assigned including evenings overnights and weekends and holidays***
We are looking for a friendly professional and service-oriented Resort Front Desk Agent to be the first point of contact for our this role you will efficiently manage guest check-ins and check-outs while delivering exceptional customer service
- Greets registers and assigns rooms to guests issuing room keys.
- Keeps records of room availability and guests accounts.
- Computes bills collects payments and makes changes for guests.
- Ability to listen to and find solutions for guests challenges
To perform this job successfully you must have excellent communication skills and be able to read write and speak English fluently. Additionally the person must possess and adhere to the following core values:
- Integrity
- Passion
- Work Ethic
Qualifications :
- Must be able to work full-time flexible schedule weekends and holidays.
- Must be able to lift up to 15lbs.
- Must be able to stand for long periods of time.
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Strong written and verbal communications skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner
- Excellent customer service skills
- Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law applicants who smoke or use tobacco products will not be considered for positions at Westgate
- Required to pass a background check drug test and prove eligibility to work in the United States
Additional Information :
Why Westgate
- Comprehensive health benefits medical dental and vision
- Paid Time Off (PTO) vacation sick and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life Disability Accident Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e. hotels cruise resorts restaurants entertainment etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, ... View more
