IT Service Desk Analyst

We are seeking an ICT Service Desk Analyst to join our busy Service Desk team. Within this role you will provide high-quality systems support and customer service including support for business applications identity management laptops desktops and user access requirements.

This role is fully office based and the service runs between 08:00 - 17:00. You will be allocated either 08:00 - 16:30 shift or 08:30 - 17:00 shift.

About us

We are a social housing landlord and one of the largest housing providers in the region with over 22000 social and affordable homes mainly in the Bradford district. We employ a talented workforce of nearly 1000 people.

Last year we launched our five-year Corporate Strategy which runs to 2029. Our purpose is to provide high quality homes services and support to our customers so weve worked with colleagues and customers to find out whats important to them. Our customers sit at the heart of what we do and our colleagues are the people wholl help us achieve our vision which is to create the best customer experience to improve everyday lives.

Duties include:

• As part of our busy Service Desk you will support the provision of a comprehensive and efficient systems support service that delivers great customer service including the support and administration of all line of business applications as well as identity management laptops desktops and access requirements.
• Provide specialist support to all software and hardware systems including AV configuration event support and the security provision and maintenance of the staff identity and access management.
• Provide a first and second line support serviceengaging with internal and external customers face to face in remote office locations and remotelyin conjunction with other colleagues across the department.
• Support ICT colleagues with project delivery and follow upsupport and participate in the evaluation of new digital solutions UAT project delivery and provide follow up support including knowledgebase updates.
• Work with the wider Business to support and maintain endpointdevices and peripheralsin line with the Asset Management lifecycle processes and policies.

• Experience of working in an ICT environment supporting colleagues in the use of technology.
• Diagnostic and analytical skills for effective Incident triage and resolution.
• Substantial experience of 1st/2nd line support in a corporate environment including experience of using AD ITSM systems MS Windows and MS Office365 package
• Relevant knowledge of ITIL foundations and virtual environments along with MS Endpoint and 2FA.
• Experience configuring and supporting desktop mobile and peripheral hardware.
• The ability to prioritise your workload and work on your own initiative.
• Ideally have completed or working towards a formal ICT related qualification.
• Right to Work in the UK - Visa sponsorship is not available.
• This role is fully office based our office postcode is BD17 7BN.
• A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks

• Starting salary of 32507 per year
• Social Housing Pension Scheme with up-to 10% employer contribution
• 28 days annual leave that increases with service plus bank holidays
• Option to buy and sell annual leave
• Training development and qualification opportunities
• Our Hub: our wellbeing and benefits site with exclusive access to discounts and savings (at over 800 retailers)
• Corporate health scheme membership
• Access to an Employee Assistance Programme
• Cycle to work scheme
• Local gym membership discounts.
• A team of trained Mental Health First Aiders who are available for colleagues to contact for support

Join Our Team!

Were looking for great people to join us! AtIncommunities were committed to creating a workplace where everyone feels valued included and supported. We actively welcome applicants from all backgrounds abilities and experiencesbecause we know thatdiverse perspectives make us stronger.

Based inBradford a city known for its rich cultural diversity we servevibrant communities. As a social housing provider were passionate about making a real difference by providingsafe affordable homesandimproving lives.

Our recruitment process is designed tosupport you every step of the way. If you need any adjustments or assistance just let us know.

Were proud to be aMindful Employer committed to mental health and wellbeing. We also hold theCommitted Menopause Friendly Accreditation recognising the importance of support in the workplace.

Apply early!We review applications as they come in and may close the advert before the deadline.

Ready to make an impactCome work with us!

Required Experience:

IC