A place to make things happen

Location: Bradford/Peterborough/Stockton/Burnley or Camberley Hybrid with travel to Accent offices as required.

Salary:31313 per annum

Permanent 35 hours per week Monday Friday 9am to 5pm

We believe everyone should have a safe and affordable place to call home. Its this belief that drives everything we do and inspires us to go above and beyond for our customers. We pride ourselves in understanding their needs and delivering the best customer service every time.

Were also proud to be at the forefront of change. Were on a journey of transformation finding new ways to support our customers - and our people.

If youre looking for a career where you can learn new skills try new things and shape your future theres a place for you at Accent.

About the role

As our Repairs Reporting Coordinator youll be the go-to person for transforming raw data into meaningful insights that improve the way we deliver repairs services. Youll:

• Analyse repairs performance data and produce clear actionable reports - weekly monthly and beyond.
• Track key metrics like volumes work in progress (WIP) and overdue repairs across national and regional levels.
• Work closely with contractors and internal teams to ensure accuracy and drive improvements.
• Move beyond reactive reporting help us spot trends identify opportunities and shape a proactive approach to repairs.
• Support the integrity of our reporting systems and resolve any issues quickly.

Why join us

Your work will directly influence contractor performance and customer satisfaction making a real difference to the communities we serve. This is more than a reporting role its a chance to shape how we deliver repairs and improve lives. Youll work closely with our responsive repairs teams bringing a fresh outlook and ensuring your ideas matter and your work has purpose.

At Accent youll find a place to grow a place to belong and a place to make a real impact.

To view/download the job description please click here.

Salary

The spot salary for this post is 31313per annum for applicants who fully meet the requirements of the post. Applicants who do not meet all the requirements of the post will start 5% or 10% below the spot salary.

About you

• Proven experience in a maintenance/responsive repairs management environment.

• Proficient in advanced Excel including PivotTables VLOOKUP/XLOOKUP array formulas handling large datasets (100k rows) building reports from scratch with charts and ideally experience with Macros VBA and Power Query for automation.

• Awareness of payment processes invoice management and reconciliation.

• Ability to analyse and manipulate data and present clear concise reports.

• Excellent organisational communication and prioritisation skills.

• Ability to work collaboratively with internal and external teams to improve service delivery.

• Numeracy and literacy skills with the confidence to use housing management and operational software.

Interviews

We want your candidate experience to reflect who we are - a place to grow a place to thrive a place to be you.

Stage 1: A Place to Connect
A call with the hiring manager. Youll learn more about the role and team and well get to know you your experience goals and what you bring.
Planned date: 23^rd January via Teams.

Stage 2: A Place to Show Your Strengths
A role related assessment and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. Youll be asked to complete a Congruity Questionnaire in advance.
Planned date: 29^th January at our Bradford or Peterborough office.

We aim to make the process clear supportive and genuinely valuable a place where you feel informed and confident at every step.

A place to build a future

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here youll have the opportunity to learn new skills thrive in our collaborative environment and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) an extra day to celebrate your birthday and the option to purchase more a cash health plan access to an online GP gym discounts and a dedicated day to volunteer for a cause that matters to you.

And because we believe in supporting you now and in the future this is a place to plan for your future with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues giving you added peace of mind.

Were committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process please let us know we will ensure requirements are met.

Please dont delay in submitting your application. Where roles are urgent or we receive a high volume of applications we may interview and conclude the process prior to any closing date indicated.

If you have any queries about the role please email:

Please note candidates must have current eligibility to live and work in the UK Accent do not currently hold a sponsorship license.

If youre looking for a place you can make a positive difference to society to our organisation and to your future apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.