Repairs Hub Team Leader (Planning Scheduling)

Full Time Permanent

Closing Date:6thMarch2026

Support our communities. See the difference you can make in our city.

At One Manchester we are passionate about providinggood qualityhomes great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes provide money advice and wellbeing employment and training support and build strong partnerships to support inclusive growth.

We have an exciting position available for Repairs Hub Team Leader to join us!

Youlllead manage coach develop and inspire colleagues to deliver ahigh qualitycustomer experience cantered around resolving repairs issues at the first point of contact.

Werelooking for those who can manage and co-ordinate Repairs Hub demand to deliver a proactive frontline service to customers whilst optimising efficiencies in systems and processes in the scheduling of responsible forensuring the repairs planning and scheduling within the Repairs Hub provides the best quality outcomes for our customers

Whatwerelooking for:

Proven Contact Centre experience at manager/supervisor level

Planning/Scheduling experience within a repairs scheduling environment

Proventrack recordwithin a customer service environment.

Excellent people and performance management skills.

Effective stakeholder management and presentation skills. Ability to build relationships internally and externally

Strong organisation skills with the ability to prioritise conflicting demands.

Why take up the challenge with One Manchester This really isa great placeto work. Weve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexiblewererightly proud of our work and excited about the future. So challenge yourself to be creative and ambitious and see the difference you can make in our great city.

If this sounds like you then apply todaywedlove to hear from you!

We own and manage over 12000 homes in centralsouthand east Manchester. We have one purpose: to providegood qualityhomes great services and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure to sayitsnot one our key prioritiesitssimply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we evolving as a business to ensureweresupporting our customers and communities. We focus on improving our communities by offering a range of services including employment opportunities building new developments and ensuring our customers have safe homes to live in.

In accordance withthe aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups One Manchester isoperatingthe Rooney Rule. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation.

One Manchester strives for equalitydiversityand inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex race disability age sexual orientation gender reassignment religion or belief marital status or pregnancy and maternity.

We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part timehoursplease give us a call and we can let you know if this can be considered for a particular role.

INDAD

We own and manage over 12000 homes in central south and east Manchester. We have one purpose: to provide good quality homes great services and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. Thats not to say its not one our key priorities its simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. Were constantly evolving as a business to ensure were supporting our customers and communities. We focus on improving our communities by offering a range of services including employment opportunities building new developments and ensuring our customers have safe homes to live in.