Call Center Representative

Houston, MS - USA

Monthly Salary: Not Disclosed

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

Essential Duties and Responsibilities:

- Handle a large volume of inbound and outbound telephone calls while providing courteous and personal service.

- Take ownership of every member interaction supporting first call resolution.

- Provide accurate valid and complete information by using the correct procedures and available tools.

- Follow communication procedures guidelines and policies.

- Handle member complaints providing appropriate solutions.

- Adhere to established security procedures when verifying members prior to addressing their call.

- Carefully review member profile on core data and workflow computer system to reference member sales or service records to identify any previous issues that might assist with resolving their call.

- Analyze member needs match services and loan products as needed and promote automated services. Refer new accounts new suffixes and complete applications for automated services based on member needs.

- Provide detailed information to members on all Credit Union promotions and special account offerings.

- Respond to members questions; resolve both financial and non-financial account discrepancies.

- Update member records with details of the call and the response.

- Meet specific measurable service goals and handle multiple call queues.

- Adhere to and uphold all policies and procedures of the credit union.

- Correct errors on members accounts; calculate penalties and dividends when required.

- Review account memos to ensure they are current and applicable.

Requirements

- Proficiency in operating call center systems and handling customer inquiries effectively.

- Demonstrable experience in a call center customer service setting.

- Exceptional communication skills both written and verbal to clearly address customer issues.

- Strong problem-solving skills to identify customer needs and provide appropriate solutions.

- Ability to work under pressure manage high call volumes and maintain a positive attitude.

- Proficiency in using computer systems including Microsoft Office Suite and CRM software.

- Excellent interpersonal skills to build rapport with customers and provide a positive experience.

Essential Duties and Responsibilities: - Handle a large volume of inbound and outbound telephone calls while providing courteous and personal service. - Take ownership of every member interaction supporting first call resolution. - Provide accurate valid and complete information by using the correct...