FSO Engineer L1

Role: FSO Engineer - L1

Location: Brampton ON/ Calgary AB/ Vancouver BC/ Montreal QC/ Winnipeg MB
Mode: Contract

Desired Skills & Experience:

Responsibilities:

• Image and install software on Windows and Apple laptops/desktops including IMAC (installations moves additions and changes) and Remote support
• Troubleshoot post deployment issues on multiple computer platforms: Windows Macintosh and mobile devices
• Printer break-fix and installation
• Disposal redeployment and Asset reclaim
• Shipping coordination
• Data Backup and Data Recovery coordination
• Hardware Refresh
• Warranty and Out-of-warranty repair and replacement
• Depot Services
• Walk Up Support
• Spare parts management
• Executive (VIP) Support
• Audio and Video Support including Health Checks
• Inventory and Asset Management Depot Operations
• Coordinate with external vendors for dispatch support
• Identify and resolve hardware and software application conflicts
• Open and close service requests as well as manage the classification assignment tracking and completion of requests or incidents
• Responsible for asset tagging and entering all incoming equipment into our asset management system
• Collaborate with cross functional teams to properly onboard incoming new hires
• Ensure that hardware is properly assigned and updated into our management system
• Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
• Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
• Ensure that resolutions are consistent with company standards and policies

Requirements/Qualifications:

• Prefer 3-5 years IT experience including technical training
• Knowledge of Windows and Macintosh platforms (including portables) and Microsoft Office suite of applications
• Experience with imaging windows 10 OS.
• Familiar with basic network concepts (e.g. TCP IP Windows Networking Ethernet)
• Networked printer experience (queue creation server maintenance etc.)
• Experience in using PC-based word processing presentation and e-mail software preferred
• Experience with using PC-based spreadsheet software sufficient to develop formulas complete calculations across multiple worksheets and use functions preferred
• Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
• Outstanding customer service and interpersonal skills
• Excellent organizational skills and ability to prioritize tasks among many competing requests
• Experience working in or supporting a call center or help desk environment
• MCP and or A Certifications
• Aptitude for learning
• Excellent oral and written communication skills
• Ability to work in teams and in a team environment
• Able to lift up to 50 pounds
• Own car for transportation (mileage will be reimbursed by policy)
• Valid drivers license