Digital Messaging Operations Analyst

Columbus, NE - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is to one of Our clients who is a global leader in personal care and home fragrance including top-selling collections for fine fragrance mist body lotion and body cream 3-wick candles home fragrance diffusers and liquid hand soap.

Job Title: Digital Messaging Operations Analyst

Location: Columbus OH 43230

Duration: 6 Months

Job Type: Temporary Assignment

Work Type: Remote

JOB DESCRIPTION

Overview

The Digital Messaging Operations Analyst is an analyst-level role within the Digital Commerce Operations team responsible for day-to-day operational execution coordination and organization across Email Push and SMS channels.
This role focuses on maintaining the operational rhythm of Digital Messaging; including readiness support calendar updates Smartsheets management ticketing workflows Push & SMS process documentation and deployment coordination.
The Operations Analyst ensures work is properly planned documented tracked and communicated so campaigns move through the system smoothly and predictably.
This role executes and maintains the Digital Messaging operating model defined by their manager. Supports operational consistency readiness and workflow execution across Email Push and SMS.

Key Responsibilities

Readiness & Operational Coordination
Prepare and distribute readiness agendas for Digital Messaging meetings.
Draft and post readiness recaps including action items owners and follow-ups.
Track readiness issues and ensure updates are communicated clearly.
Maintains readiness milestones within the Digital Messaging Calendar.
Support ongoing readiness coordination.

Calendar & Deployment Support

Maintain and update the Digital Messaging Calendar based on priorities sequencing and direction set by Operations leadership.
Coordinate deployment readiness by confirming required steps is completed prior to launch.
Support go/no-go readiness checks and monitor deployments for issues.
Flag deployment risks or gaps to Operations leadership as needed.

Smartsheets & Workflow Management

Maintain and update Smartsheets across Email Push and SMS.
Ensure work is logged tracked and up to date.
Support template usage views and data consistency.
Assist with workflow hygiene and follow-up tracking.

Ticketing & Intake Support

Manage ticket intake for Digital Messaging requests.
Ensure tickets are complete routed correctly and aligned to intake standards.
Track open requests and follow up on missing information.
Support SLA tracking and operational follow-ups.

Push & SMS Process Documentation

Maintain Push and SMS process documentation runbooks and reference materials.
Ensure documentation reflects current workflows and standards.
Support organization and accessibility of Push & SMS operational resources.

Cross-Functional Coordination

Serve as a second point of contact for routine operational questions and workflow coordination.
Support clarification of requirements and timelines with partners.
Help resolve day-to-day workflow issues and reduce operational friction.
Escalate priority conflicts or unresolved issues to manager.

Minimum Qualifications

Bachelors degree or equivalent professional experience.
1-3 years of experience in operations project coordination or digital support roles.
Strong organizational and follow-up skills.
Experience working with calendars trackers or project management tools.
Comfortable documenting processes and maintaining operational artifacts.
Strong written communication skills.
High attention to detail and reliability.
Ability to work in a fast-paced deadline-driven environment.
Comfortable following established processes and workflows.

Preferred Qualifications

Familiarity with Email Push or SMS operations.
Experience using Smartsheets or similar project management tools.
Experience supporting readiness or deployment processes.
Comfort working cross-functionally with multiple teams.
Interest in operations workflow optimization process improvement & project coordination.

Role Level & Scope Clarification

This is an analyst-level operations role focused on execution coordination and operational hygiene.

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is to one of Our clients who is a global leader in personal care and home fragrance including top-selli...