Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Description: Africa Sales Leader CCaaS Enterprise Sales

Position Overview

The Africa Sales Leader will be responsible for driving enterprise sales growth across the African region for our Contact Center as a Service (CCaaS) portfolio. This executive will develop and execute a regional go-to-market strategy build and lead a high-performing sales organization and forge strategic relationships with enterprise customers partners and industry stakeholders. The role requires deep expertise in enterprise cloud sales proven success navigating complex multi-country environments and the ability to influence C-level decision makers across financial services telecommunications retail public sector and other key verticals.

Key Responsibilities

Sales Leadership & Strategy

• Define and execute the African regional sales strategy aligned with a sales booking target with focus in new logo and market deveopment

• Build lead and mentor a high-performing enterprise sales team mainly account executives supported by sales engineers csm and partners managers.

• Develop annual and quarterly business plans including forecasting pipeline management and performance KPIs.

• Drive expansion of CCaaS market share across all markets

Revenue Growth & Execution

• Own revenue targets for the region ensuring consistent over achievement.

• Lead complex multi-stakeholder enterprise sales cycles from prospecting to negotiation and contract closure driving MEDDPICC methodology

• Build and maintain strong executive-level relationships with CIOs CTOs COOs AI stakeholders and CX leadership teams.

• Partner with marketing to develop regional demand-generation programs.

Channel & Ecosystem Development

• Build and manage a robust partner ecosystem including system integrators alliances resellers and consulting partners.

• Oversee joint business planning partner enablement and co-selling initiatives.

• Ensure partners are aligned to enterprise go-to-market motions and equipped to drive CCaaS And AI adoption.

Market Expansion

• Identify and execute market penetration opportunities in emerging African markets.

• Analyze competitive trends and adapt strategy to maintain differentiation.

• Represent the organization at regional industry events forums and customer advisory boards.

Operational Excellence

• Drive disciplined sales operations across forecasting CRM hygiene and deal governance.

• Collaborate cross-functionally with Marketing Professional Services Customer Success Finance and Legal to ensure seamless delivery of customer outcomes.

• Ensure compliance with commercial legal and regulatory requirements across diverse African markets.

Required Qualifications

• 15 years of enterprise software or cloud solutions sales experience with at least 7 years in a regional leadership position.

• Demonstrated success in selling CCaaS AI SaaS or cloud communications solutions to large enterprises.

• Proven track record of exceeding multi-million-dollar revenue targets.

• Extensive experience building and scaling enterprise sales teams in multi-country environments.

• Strong executive presence with excellent negotiation communication and stakeholder management skills.

• Proven ability to manage long complex sales cycles involving C-suite and procurement stakeholders.

• Experience working with or through channel and ecosystem partners.

• Deep understanding of Contact Center technologies AI digital transformation customer experience strategy and cloud adoption within Africa.

• Ability to travel frequently across the region.

Preferred Qualifications

• Experience working for a global CCaaS AI or SaaS provider.

• Strong network across African enterprise markets.

• Familiarity with public sector procurement frameworks in key African countries.

• Multilingual capabilities (English required; French Arabic or Portuguese desirable).

Success Measures

• Consistent attainment of annual revenue targets.

• Growth of enterprise footprint and market share in key African verticals.

• Expansion and productivity of the partner ecosystem.

• High employee engagement and low turnover in the sales team.

• Customer satisfaction scores and successful CCaaS deployments.

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About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

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