Operations Analyst

Why Join Pinnacle Propane

At Pinnacle Propane we pride ourselves on delivering safety reliability and exceptional customer service. Our commitment to innovation and sustainability positions us as a trusted partner for residential commercial and industrial propane solutions. Join us in making a difference in our community by providing top-notch propane services that power homes and businesses.

We value our employees and offer a comprehensive benefits package to support your well-being and work-life balance. When you join our team youll enjoy:

• Great Benefits: Including medical vision dental insurances amongst others.
• Life Insurance: Financial protection for you and your family.
• Community Volunteering Day: A paid day off to give back to the community and make a difference.
• Paid Time Off: Generous PTO and company holidays to relax recharge and spend time with loved ones.
• Retirement Savings Plan: Employer contributions to help you save for the future.

Position Summary

The Operations Analyst supports day-to-day execution and continuous improvement across propane distribution operationsbulk activities transportation routing inventory management safety/compliance reporting and customer delivery performance. This role leverages technical tools such as SQL and Power BI to turn operational data into actionable insights helps standardize processes monitors key performance indicators (KPIs) and partners cross-functionally with dispatch supply safety finance and customer service to improve service reliability cost efficiency and regulatory compliance. The analyst also contributes to formal process improvement initiatives supports regulatory audits prepares performance dashboards and engages stakeholders to drive operational excellence and enhance customer experience.

Essential Job Responsibilities

Operational Performance & Analytics

1. Collect validate and analyze data from dispatch/routing systems tank monitoring platforms ERP/accounting systems and field service records.
2. Develop and maintain dashboards and recurring reports (daily/weekly/monthly) on performance utilization inventory health and cost-to-serve.
3. Identify trends anomalies and root causes (e.g. runouts re-deliveries delays excess miles product loss/shrink) and recommend corrective actions.
4. Support peak-season planning by forecasting demand patterns and helping align drivers bobtail assets and supply.

Inventory Supply & Logistics Support

1. Monitor bulk storage levels and customer tank consumption patterns to reduce runouts and optimize fills.
2. Support reconciliation of inventories (terminal/bulk/customer) including shrink analysis and variance reporting.

Routing Dispatch & Field Productivity

1. Analyze route efficiency (miles stops per route gallons per stop time-on-route) and recommend improvements.
2. Partner with dispatch to improve scheduling logic for will-call and automatic delivery customers.
3. Support initiatives for utilization of bobtails/transports and reduction of overtime and deadhead miles.

Process Improvement & Standardization

1. Facilitate the mapping of workflows (order-to-cash dispatch-to-delivery inventory-to-reconciliation) and identify bottlenecks.
2. Build standard operating procedures (SOPs) job aids and training materials to improve consistency.
3. Support operational audits and continuous improvement projects (Lean/Six Sigma-style) across locations.

Safety Quality & Compliance

1. Assist with tracking and reporting operational compliance metrics (driver qualifications training completions incident trends).
2. Support documentation related to regulated operations (e.g. hazmat transportation facility and fleet inspections delivery recordkeeping).
3. Help prepare for internal/external audits by ensuring data integrity and timely documentation.

Cross-Functional Collaboration

1. Partner with Finance on cost analysis budgeting support and variance explanations.
2. Work with Customer Service on service KPIs and complaint trend analysis.
3. Support leadership with ad hoc analysis for capital planning (fleet bulk tanks plant equipment) network changes or acquisitions.

Key Skills Experience & Knowledge

Essential

• Bachelors degree in Business Supply Chain Logistics Operations Analytics Finance or related field (or equivalent experience)
• 2 years in operations analytics logistics distribution or supply chain
• Advanced Excel (pivot tables lookups Power Query)
• BI/reporting tools (Power BI and/or Tableau)
• SQL
• KPI development and tracking
• Operational performance analysis
• Root-cause analysis / problem solving
• Process standardization
• Cross-functional collaboration (field teams dispatch leadership)
• Dashboard and report creation

Desirable

• Knowledge of Rural Computer Consultants (RCC) software
• Propane/fuels distribution experience
• Route optimization experience
• Tank monitoring analytics experience
• Dispatch/routing platforms experience (ERP/TMS)
• Telematics and/or ELD experience
• Data modeling and/or data warehousing familiarity
• Power BI DAX
• Continuous improvement training (Lean / Six Sigma Green Belt)
• Regulatory knowledge (hazmat safety programs fleet compliance)
• Automation/scripting (Python VBA; Excel macros)
• Project coordination experience

EEO Statement

Pinnacle Propane LLC is dedicated to employing and maintaining a diverse team. We take pride in being an Equal Opportunity Employer ensuring decisions are made irrespective of race color ethnicity national origin sex sexual orientation gender identity religion age disability veteran status genetic information or any other characteristics safeguarded by state or federal law.

Pinnacle Propane LLC complies with the laws and regulations set forth in the EEO is The Law poster.

Additionally Pinnacle Propane is dedicated to providing reasonable accommodations for job applicants with disabilities. Should you require assistance or an accommodation during the application process due to a disability kindly email .

Pinnacle Propane strives to ensure its careers website is accessible to everyone including individuals with disabilities. If you encounter any difficulties accessing Pinnacle Propanes careers website please reach out to us at so that we can offer the information or assistance you need through alternative methods and/or discuss a reasonable accommodation for the application process.

Disclaimer: Pinnacle Propane does not accept unsolicited resumes or applications from recruitment agencies. Any unsolicited information submitted to Pinnacle Propane by third-party agencies will be considered property of Pinnacle Propane and we will not be responsible for any fees associated with such submissions.