Description

Objectives of this role

• Listen attentively to customers questions and concerns and offer optimal solutions
• Provide quick and effective assistance with information technology systems
• Guide customers through systems configuration troubleshooting and maintenance
• Inform customers about specifications and features for an improved customer experience.
• Prioritize customer satisfaction in all communications directing unresolved issues to next-level personnel
• Represent our organization with professionalism and integrity while helping to advance our company mission

Responsibilities

• Respond to support inquiries via email online chats over the phone or in-person
• Inform customers about EHS products and services
• Walk customers step-by-step through the problem-solving process
• Help with troubleshooting EHS applications and systems
• Follow up with customers to ensure satisfactory service
• Communicate customer feedback to the appropriate internal team members
• Partner with sales teams to ensure a smooth transition for the client

Skills and Qualifications
Medical Office Experience preferred with a strong understanding of medication and lab ordering

• Excellent problem-solving and analytical skills
• Comprehensive knowledge of computer systems and experience in troubleshooting
• The ability to break down technological processes and deliver clear step-by-step instructions
• Patient friendly demeanor with a great aptitude for listening
• Strong verbal and written communication skills
• Commitment to providing exceptional customer service

Preferred Qualifications

• Passion for problem-solving and customer service
• Tech savvy experience working in a tech-related field (a plus)
• Ability to diagnose and resolve a variety of technical issues
• Team-oriented mindset with an openness to feedback
• Eagerness to learn new technologies and systems
• Experience working as a help desk technician or in a similar customer support role

Other

• Detail oriented
• Self-motivated
• Able to work with minimal supervision
• Multi-tasker
• Willing to execute projects to completion finding alternatives as events/changes occur
• Team member. Works well with other team members as peer and subordinate fitting into culture of company

THE EVEXIAS VISION

THE EVEXIAS MISSION

The Fine Print:

EVEXIAS Equal Employment Opportunity (EEO) Statement

EVEXIAS is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We comply with all applicable federal state and local fair employment laws ensuring equal employment opportunities for all employees and decisions at EVEXIAS are based on qualifications merit and business needs. We do not discriminate on the basis of race color religion sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity or expression age national origin disability genetic information marital or familial status military or veteran status citizenship status creed domestic violence victim status caregiver status or any other characteristic protected under applicable laws.

This policy applies to all aspects of employment including recruitment hiring training compensation benefits promotions transfers terminations and other terms and conditions of employment.

EVEXIAS is dedicated to maintaining a workplace free from discrimination harassment and retaliation ensuring a respectful and inclusive environment where all employees can thrive.

If you require a reasonable accommodation during the application process or in your role due to a disability or any other protected status please contact for assistance.

Texting Privacy Policy and Information:

Message type: Informational; you will receive text messages regarding your application and potentially regarding interview scheduling. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Message frequency will vary depending on the application process. Msg & data rates may apply. OPT out at any time by texting Stop.