System Engineer

Razorpay is one of Indias leading full-stack financial technology companies powering the way businesses move manage and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision to simplify payments for Indian businesses weve since grown into a fintech powerhouse driving Indias digital payment revolution.

Razorpay powers millions of businesses with a smarter scalable stack that goes beyond transactions to help them truly build and grow.

From seamless checkouts to payroll automation across India Singapore and Malaysia weve been engineering a fintech ecosystem thats redefining how money moves across Asia and were just getting started.

Today that ecosystem supports everyone from early-stage startups to some of Indias largest enterprises enabling them to accept process and disburse payments at scale while expanding into new ways of managing money more efficiently.

Our scale speaks volumes: Razorpay processes $180 billion in annualized transactions powering leading businesses like Airbnb Facebook WhatsApp Airtel CRED BookmyShow Zomato Swiggy Lenskart Mirae Asset Capital markets Indian Oil National Pension Scheme and over 100 of Indias unicorns. With strong roots in India and growing operations in Southeast Asia we are shaping the next chapter of financial technology across the region.

We are backed by global investors including GIC Peak XV Partners (formerly Sequoia Capital India & SEA) Tiger Global Ribbit Capital Matrix Partners MasterCard and Salesforce Ventures having raised over $740 million to date. Strategic acquisitions including Ezetap (POS and offline payments) Curlec (Malaysia expansion) BillMe (digital invoicing) and POP (rewards-first UPI) along with earlier moves in fraud prevention payroll and lending have further strengthened our platform and widened our footprint across Asia.

But what truly sets Razorpay apart is our culture. At Razorpay ownership is our oxygen you own what you build with no micromanagement or red tape just the runway to make your ideas fly. Learning is a lifestyle if youre curious youll feel at home here. People > Pedigree we hire for attitude hustle and hunger more than degrees. Transparency thrives over titles this is where interns question CXOs and CXOs say thank you. Guided by our values of Customer First Autonomy & Ownership Agility with Integrity Transparency Challenging the status quo and a strong belief that Razorpay grows with Razors youll be part of a 3000 strong team building not just products but the financial infrastructure of the future.

System Engineer (Network Engineer)

We are looking for a highly skilled and experienced Network Engineer to manage operate and support our enterprise network infrastructure. The ideal candidate will have deep hands-on experience in firewalls switching wireless technologies and network security with strong expertise in troubleshooting configuration and operations.

Key Responsibilities

• Design configure implement and support enterprise network infrastructure including firewalls switches wireless and cloud security platforms.

• Manage and troubleshoot Palo Alto Firewalls (mandatory) policies NAT VPNs security profiles upgrades and HA.

• Configure and support Cisco Nexus switches (mandatory) VLANs VPC routing OS upgrades and troubleshooting.

• Manage Cisco Meraki switches and access points (mandatory) including dashboard administration monitoring wireless optimization fine-tuning and architecture understanding.

• Support Zscaler Internet Access (ZIA) and ZTNA solutions including policy configuration and user troubleshooting.

• Monitor network performance using standard network monitoring tools proactively identifying and troubleshooting issues.

• Handle incidents service requests and changes through a ticketing system ensuring adherence to SLAs and ITIL processes.

• Perform root cause analysis (RCA) for network issues and implement preventive actions.

• Work closely with internal teams vendors and service providers for issue resolution and continuous improvement.

• Participate in network upgrades migrations and new technology implementations.

• Maintain network documentation SOPs and diagrams.

Mandatory Skills & Qualifications

• Strong hands-on experience with Palo Alto Firewalls (mandatory).

• Extensive experience with Cisco Nexus switches (mandatory).

• Hands-on experience with Cisco Meraki switches and wireless access points (mandatory).

• Experience with Zscaler (ZIA) and ZTNA security solutions.

• Solid understanding of network monitoring tools (mandatory).

• Experience working with IT ticketing systems and operational processes (mandatory).

• Deep technical expertise in Firewalls Switching and Wireless technologies including configuration and advanced troubleshooting.

• Strong understanding of TCP/IP LAN/WAN routing switching and network security concepts.

Good to Have

• Knowledge of Zscaler Digital Experience (ZDX).

• Exposure to cloud networking (AWS / Azure / GCP).

• Relevant certifications such as CCNP PCNSE Meraki Security certifications etc.

Behavioral & Soft Skills

• Excellent troubleshooting and analytical skills.

• Strong communication and documentation skills.

• Ability to work independently in a fast-paced environment.

• Strong ownership mindset with customer-centric and operational focus.

• Strong documentation creation ability.

Work Requirements

• 5 days work from office (no remote/hybrid).

• Availability for critical issue support maintenance windows and on-call support as required
  
  Location - Bangalore