GTI Lead | Help Desk | Smouha | Onsite
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Job Location:
Alexandria - Egypt
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Sutherland is seeking a reliable and detail-oriented person to join us as an IT Specialist/Help Desk professional. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed we want to work with you!
Duties and responsibilities:
- Provide helpdesk support and resolve problems to the end users satisfaction.
- Monitor service desk for tickets assigned to the queue and process first-in first-out based on priority.
- Modify configurations utilities software default settings etc. for the local workstation.
- Utilize and maintain the helpdesk tracking software.
- Document internal procedures.
- Install and configure new workstations/laptops peripheral equipment and software.
- Maintain inventory of all equipment.
- Report issues to direct manager for escalation.
- Manage PC setup and deployment for new employees using standard hardware images and software.
- Assign users and computers to proper groups in active directory.
- Perform timely workstation hardware and software upgrades as required.
- Maintain information systems knowledge base
- Support users on standard office system applications.
- Handle suppliers communications for functional and/or technical support with regards to purchased software and hardware.
- Handel infrastructure network cabling repairs data center maintains requests
- Manage system users (access rights permissions).
- Support a group of services (McAfee Antivirus SCCM WDS etc).
- Handle the responsibility for all IT assets check inventory and Scan the assets.
- Manage all printers.
- Handle the responsibility for hardware issues on site (Laptops Desktops and Printers).
Qualifications :
Education:
Bachelors Degree in Communications & Electronics Engineering Computer Science Information Systems or related field.
Experience:
- 5 years hands-on experience in as a Helpdesk Department .
- 2 years hands-on experience in as a Senior Engineer Helpdesk Department (w/in a corporate infrastructure is preferred)
Language Skills:
Strong verbal and written English required
Must have a deep understanding/strong knowledge of the following:
- PC/Laptop hardware and software troubleshooting diagnosis and repair
- Networking CCNA N is preferable
- OS MCITP Windows 10 and MCITIP infrastructure is preferable
- McAfee - end point compliance & EPO server
- Sentinel One - end point compliance & policy server
- SCCM end point compliance & SCCM server console
- Onprem versus Outlook 365 client configuration
Interpersonal Skills:
- Effective negotiation & communication
- Effective problem solving & analysis
- Effective follow up & coordination
Additional Information :
Must be able to work onsite.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
