Oracle Health EHR Clinical Workflows Manager (Technology Services Administrator)

THE OPPORTUNITY
The Oracle Health Electronic Health Record (EHR) Clinical Workflows Manager is responsible for leading the design implementation and ongoing support of Oracle Health EHR clinical workflows in support of behavioral and public health programs. This role supervises a team of IT professionals supporting the EHR system and ensures that clinical documentation assessment tools and reporting processes meet programmatic regulatory and operational needs. The manager serves as a key liaison between clinicians program liaison teams office of compliance program managers and technical staff to ensure the alignment of technology with service delivery and compliance standards.

This position will be responsible for the following duties but are not limited to:

The ideal candidate will also possess extensive experience and/or knowledge in the following competencies:
Professional & Technical Expertise l Using Technology

• Working collaboratively with the program teams managing the lifecycle of documentation templates including updates based on regulatory changes clinician feedback and usability testing
• Ensuring that workflows and data capture align with local state and federal initiatives and compliance-based reporting needs (e.g. BHSA Medi-Cal 42 CFR Part 2 CalREDIE CalAIM Managed Care and FFS models of billing etc.)
• Ensuring workflows are compliant with HIPAA and sensitive data protections specific to behavioral and public health
• Embedding tools to support clinical outcomes tracking (e.g. PHQ-9 GAD-7 CANS) and ensuring data flows support evaluation and service planning
• Maintaining accurate and auditable records of clinical build changes and system configuration rationales using internal repository tools such as GitHub

Innovative Problem Solving Delivering Results

• Working closely with the program liaison teams ensuring that clinicians have access to intuitive non-duplicative workflows that support meaningful documentation while minimizing burnout and inefficiencies
• Coordinating testing of Oracle Health upgrades or build changes affecting documentation referrals assessments or care plans
• Ensuring that all clinical workflows and related rules and logic are documented in standard operating procedures (SOPs) and knowledgebase articles for internal support and end user reference
• Working with program training staff to ensure updates to workflows are effectively rolled out and supported

Leadership Supervision Performance Management

• Supervising mentoring and guiding a team of developers analysts database administrators and report writers
• Aligning the teams resources to support clinical workflow priorities user requests system issues and enhancement projects
• Ensuring efficient triaging prioritization and resolution of workflow-related tickets build changes and break and fix items
• Leading or contributing to projects to help improve and optimize the system to continually better serve business needs and use of the system

Collaboration Stakeholder Engagement

• Working with internal HCA IT and stakeholder teams to appropriately manage expand and optimize the build and use of data warehouses to support business needs
• Representing the clinical IT team on documentation governance committees quality improvement groups and cross-departmental initiatives

Oral & Written Communication

• Developing and delivering effective written and verbal communication with stakeholders
• Building rapport and negotiating with vendors and department staff to address and mitigate complex performance challenges
• Communicating and presenting technical information and materials to diverse audiences of users of varying levels of expertise

RECRUITMENT PROCESS
Human Resource Services (HRS) screens all application materials for minimum and desirable qualifications. After screening candidates who meet the minimum and desirable qualifications will be referred to the next step in the recruitment process. All candidates will be notified via email of their status in the process.

PHYSICAL MENTAL ENVIRONMENTAL and WORKING CONDITIONS

Physical and Mental Requirements

Possess vision sufficient to read standard text and a computer monitor and to drive a vehicle; speak and hear well enough to communicate clearly and understandably in person to individuals and groups and over the telephone; possess body mobility to stand sit walk stoop and bend routinely to perform daily tasks and to access a standard office environment; possess manual dexterity sufficient to use hands arms and shoulders repetitively to operate a keyboard utilize office equipment and to write and drive; use a County approved means of transportation.

Environmental and Working Conditions

Possess the ability to independently reason logically to analyze data reach conclusions and make recommendations; possess the ability to remain calm and appropriately focused in rapidly changing and difficult situations involving conflict complex issues controversy and diverse stakeholder groups and interests; possess the ability to deal calmly and effectively with emotional interactions.

Function effectively in a standard office environment.