Operations Watch Technician (Secret Cleared) Swing Shift

Latitude

Job Location:

Prince Georges County, MD - USA

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Position Summary:

The Operations Watch Technician is responsible for monitoring maintaining and responding to alerts across network server and infrastructure environments within a 24/7 operations center. This role requires a strong understanding of network and server technologies to identify issues perform initial troubleshooting escalate incidents appropriately and ensure system availability and performance.

Hours: Tuesday-Saturday 2pm-10:30pm

#LAT

Responsibilities:

Monitor network server and infrastructure systems using enterprise monitoring tools to detect performance issues outages and security events.
Respond to system alerts alarms and incidents in accordance with established SLAs and escalation procedures.
Perform initial triage and troubleshooting of network server and application issues to determine root cause and impact.
Escalate incidents to Tier II/III engineers vendors or on-call staff as required providing detailed documentation and diagnostics.
Track update and resolve incidents and service requests using ITSM tools (e.g. ServiceNow Remedy Jira).
Monitor server health including CPU memory disk utilization backups and system logs.
Support basic network troubleshooting including connectivity issues routing switching firewall alerts and VPN status.
Execute standard operating procedures (SOPs) and runbooks during incidents and maintenance events.
Communicate system status outages and resolution updates clearly to internal teams and stakeholders.
Participate in shift handoffs documenting open issues and operational status.
Assist with routine maintenance patching and change management activities as directed.
Maintain accurate operational documentation and contribute to process improvements.

$90000 - $110000 a year

Required Experience:

Position Summary:The Operations Watch Technician is responsible for monitoring maintaining and responding to alerts across network server and infrastructure environments within a 24/7 operations center. This role requires a strong understanding of network and server technologies to identify issues p...