Servicing Transfer Coordinator
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Job Location:
Pontiac, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
The Servicing Transfer Coordinator is responsible for managing and facilitating the transfer of mortgage servicing rights (MSRs) between mortgage companies. This position ensures that all data documentation and customer account information is accurately and efficiently transferred and reconciled during servicing transfers minimizing disruption to borrowers and ensuring compliance with investor regulatory and company guidelines.
WHAT YOU WILL BE DOING
Coordinate the onboarding (inbound) and offboarding (outbound) of mortgage servicing portfolios by collaborating with prior or new servicers internal departments and investors.
Review and validate loan-level data files ensuring completeness and accuracy before during and after transfer.
Ensure all servicing transfers comply with CFPB Fannie Mae Freddie Mac Ginnie Mae FHA VA and other regulatory or investor requirements.
Serve as a liaison between internal departments (Customer Service Escrow Loss Mitigation Payment Processing etc.) and external partners to resolve transfer-related issues.
Investigate and resolve transfer discrepancies including misapplied payments escrow shortages pending loss mitigation workouts or missing documentation.
Generate and review transfer-related reports to monitor progress track outstanding items and identify trends or risks.
Ensure borrower notifications (hello/goodbye letters) are accurate and timely and assist with resolving borrower inquiries post-transfer.
Participate in post-transfer reviews to ensure data integrity and proper loan boarding.
WHAT WE NEED FROM YOU
Must-Have Qualifications:
High school diploma or equivalent
2 years of experience in mortgage servicing or loan operations preferably in transfer coordination
Strong understanding of mortgage servicing processes and regulatory requirements
Proficient in Microsoft Office (Excel Outlook Word)
Excellent communication and organizational skills
Attention to detail and accuracy under pressure
Nice to Have Qualifications:
Experience with servicing systems (e.g. MSP LoanServ Black Knight)
Familiarity with investor guidelines (Fannie Freddie FHA etc.)
Experience with both bulk and flow servicing transfers
THE PLACE & THE PERKS
Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans Its all happening on UWMs campus where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.
Its no wonder that out of our six pillars People Are Our Greatest Asset is number one. Its at the very heart of how we treat each other our clients and our community. Whether its providing elite client service or continuously striving to improve our pillars provide a pathway to a more successful personal and professional life.
From the team member that holds a door open to the one that helps guide your career youll feel the encouragement and support on day one. No matter your race creed gender age sexual orientation and ethnicity youll be welcomed here. Accepted here. And empowered to Be You Here.
More reasons youll love working here include:
- Paid Time Off (PTO) after just 30 days
- Additional parental and maternity leave benefits after 12 months
- Adoption reimbursement program
- Paid volunteer hours
- Paid training and career development
- Medical dental vision and life insurance
- 401k with employer match
- Mortgage discount and area business discounts
- Free membership to our large state-of-the-art fitness center including exercise classes such as yoga and Zumba various sports leagues and a full-size basketball court
- Wellness area including an in-house primary-care physicians office full-time massage therapist and hair salon
- Gourmet cafeteria featuring homemade breakfast and lunch
- Convenience store featuring healthy grab-and-go snacks
- In-house Starbucks and Dunkin
- Indoor/outdoor café with Wi-Fi
DISCLAIMER
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
United Wholesale Mortgage partners with independent mortgage brokers to help them provide unparalleled client experience, best-in-class turn times, and competitive rates
