Partner Support Specialist

At Constant Contact we are seriously awesome people who take ownership and make an impact by operating with the mindset integrity and courage of a small business owner.Theres something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here we all play an integral part in helping business owners entrepreneurs non-profits and individuals to succeed by giving them all the help and tools they need to grow online. Were energized by new challenges and new possibilities-and were just getting started!

At Constant Contact we are seriously awesome people who take ownership and accountability and make an impact by operating with integrity intelligence and a passion for our customers success. Theres something profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here we all play an integral part in helping business owners entrepreneurs non-profits and individuals to succeed by giving them all the help and tools they need to grow. Were energized by new challenges and new possibilities-and were just getting started!

What youll do:

• Provide a best in class support experience to our partners and their clients with a focus on efficiently addressing requests and inquiries along with educating and empowering partners.
• Answer questions about Partner Billing including direct deposit revenue share and more.
• Utilize a full suite of internal resources to resolve complex technical and billing issues including the use of appropriate escalation channels.
• Reliably record and track defects and feature requests and communicate product and partnership concerns that are being shared by our partners and their clients.
• Actively participate in team meetings and development sessions to help you build skills and drive improvements within the team.
• Provide feedback on processes and our product to ensure we are meeting the needs of our customers.
• Demonstrate adaptability and flexibility daily as we support a dynamic and growing customer base.
• Inventory management is a critical component of our support model. Timely and accurate responses to our customers are required.

Who you are:

• Dependable: 12 months in a support or professional services role without corrective action and 80% attendance or better
• TechSavvy: You know your way around a computer. From surfing the web to troubleshooting your smartphone you have done it all!
• A People Person: You find it easy to make connections with others and cant imagine a job without human to human contact
• Customer Centric: You enjoy delighting the customer and are willing to go above and beyond to do so
• A Master Multitasker: Youll be speaking with customers reviewing their marketing materials and navigating our knowledge base all at the same time
• Detail Oriented: Since we are in a virtual environment you must demonstrate superior verbal and written communication skills problem solving skills and flexibility
• A Team Player: You coordinate with your team and manager(s) to help reach collective goals and directives ensuring no fellow teammate is left behind
• Adaptable: You are ready to adapt to an ever-changing part of the business and are ready to take on new challenges as they arise.

Why Youll Love Us:

• We celebrate one anothers differences. We are proud of our culture of diversity and inclusion and were always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
• Join the experts. If youre passionate about supporting businesses and organizations you wont find a better spot to share your talent. Were dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses non-profit organizations and community groups.
• Youll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business take on stretch assignments seek coaching opportunities and professional development opportunities.
• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

At Constant Contact were all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person participate in live trainings and socialize with colleagues.

Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.

Vision6 Pty Limited is an affiliate of Constant Contact Inc. and a part of the Constant Contact group of brands.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race color religion sex gender gender identity national origin citizenship age disability sexual orientation genetic information veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions please contact

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Notice to Recruiters and Staffing Agencies:

Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters staffing firms search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.