Representative Customer Relations Center

Rochester, NH - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Representative - Customer Relations Center

Reporting to: Manager - Customer Relations Center

Location: Rochester NY

Work Type: Office

Pay Rate: $25.75 (hourly)

Schedule: 8.5-hour shift between the hours of 7AM - 7PM

Training Schedule: 8-4:30 for 8 weeks

Job Summary: As a Representative - Customer Relations Center (CSR) you will handle all phases of customer inquiries received by telephone correspondence (written email and chat); and process applications for service and extension of facilities. You will respond to customer inquiries and complaints (bill payment usage inquiries account updates service credit and collections) in a customer focused manner. All CSR employees will respond to inbound service emergencies; this position requires strict attendance in a storm role.

Responsibilities:

Answers inquiries (telephone or written) from customers regarding billing service and all inquiries pertinent to customer relations.
Answers customer inquiries regarding credit and collection and makes arrangements according to specific guidelines.
Makes routine changes or adjustments to customers accounts.
Makes arrangements for actions or work to be performed by other division or departments in accordance with procedures.
Transmit information or requests to proper division or department and prepares necessary work orders.
Performs miscellaneous and/or clerical duties as assigned by Supervision.

Skills and Requirements:

High School Diploma/GED equivalent.
Previous work experience in a customer service environment.
Must have proven verbal and written communication skills that demonstrate the ability to communicate in an intelligent and effective manner by telephone or in writing.
Must possess effective listening skills and be able to follow oral and written instructions.
Must have compassion and understanding of customers problems and ability to use good judgement in dealing with these problems.
Must have proven problem solving skills and good analytical skills to be able to review and analyze customer accounts.
Must have experience in using a computer terminal and/or a personal computer.
Must be flexible and able to adapt to changes in priorities and procedures to meet the needs of customers.

This is a DOT safety-sensitive applicant transferring into this department from a non-safety position will be required to pass a pre-employment drug screen.

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Company:

NY STATE ELECTRIC & GAS CORP

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race color religion national origin gender sexual orientation age marital status disability protected veteran status or any other status protected by federal state or local law.
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Avangrid employees may be assigned a system emergency role and in the event of a system emergency may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut Maine Massachusetts and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission operations and cyber security business areas in Connecticut Maine Massachusetts and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections training audit engagement and required evidence retention and will be communicated by the employees management.

Job Posting End Date:

February-2-2026

Required Experience:

Unclear Seniority

Representative - Customer Relations CenterReporting to: Manager - Customer Relations CenterLocation: Rochester NYWork Type: OfficePay Rate: $25.75 (hourly)Schedule: 8.5-hour shift between the hours of 7AM - 7PMTraining Schedule: 8-4:30 for 8 weeksJob Summary: As a Representative - Customer Relatio...