eBay Live Seller Onboarding Manager
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.
Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.
About eBay Live
eBay Live is changing the way people shop bringing entertainment community and trust into real-time commerce. Sellers stream chat and sell directly to buyers across categories from collectibles to fashion and luxury goods. Its fast data-driven and built like a startup within eBay.
We are seeking a proactive and dynamic Seller Onboarding Manager to guide new professional sellers on the eBay Live platform through their initial setup and training as well as throughout their continued journey on eBay. You will act as a trusted advisor helping sellers launch successfully and grow sustainably by providing strategic support resolving issues and aligning their needs with internal improvements. This is a cross-functional role with impact across onboarding account success and performance enablement.
What you will accomplish...
Lead new sellers through the full onboarding process including setup training and launch readiness.
Serve as the primary point of contact and account owner for the first 6 months and beyond ensuring continued growth engagement and satisfaction.
Accompany sellers through key moments in their lifecycle supporting performance troubleshooting issues and identifying opportunities.
Be a subject matter expert (SME) on platform tools workflows integrations and problem resolution.
Collaborate with internal teams (product support operations) to advocate for seller needs and improve their overall experience.
Track key performance indicators and implement scalable data-driven improvements to streamline onboarding and post-onboarding support.
Develop onboarding and account success resources guides and processes to ensure consistency and impact.
Gather seller feedback and insights to help evolve strategies and inform product or operational improvements.
What you will bring...
2 years experience in onboarding account management customer success and/or seller enablement roles.
Comfortable with tools integrations and tech workflows - able to guide sellers and resolve setup or operational issues.
Proven experience supporting and scaling seller or customer programs from onboarding through account growth.
Data-driven mindset with strong analytical skills and a focus on process optimization.
Background in e-commerce marketplaces or project-based environments.
Excellent communication and relationship-building skills.
Fluent in both French and English (written and oral).
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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity veteran status and disability or other legally protected you have a need that requires accommodation please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility for people with disabilities.
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Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
Founded in 1995 in San Jose, Calif., eBay (NASDAQ: EBAY) is where the world goes to shop, sell and give. Whether you’re buying new or used, common or luxurious, trendy or rare – if it exists in the world, it’s probably for sale on eBay. Our great value and unique selection help every ... View more
