Client Relations Specialist Commercial Loan Servicing

Midvale, UT - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Are you looking for an opportunity to bring your unique skills and experiences to a leading commercial loan servicer

Join Berkadias loan servicing platform and learn from the best of the best at the largest U.S. non-bank commercial mortgage servicer in the industry. We provide the personal and professional development opportunities you need to impact the commercial real estate industry build a career that takes the long view and reach your full potential.Be Your Best Self. Be Berkadia.

We are committed to growing your career so in this role you will:

The Client Relations Manager acts as liaison between borrower Servicing functional business units Mortgage Banking personnel trustees investors government agencies and rating agencies if applicable.

Monitors administers or refers borrower requests to the appropriate Servicing functional business unit or outside party upon review of the applicable loan documents and service agreements.
Provides detailed referral requests including applicable loan document and investor requirements on transactions requiring lender consent such as easements partial releases and condemnations.
Monitors and reviews loan specific trigger events to ensure appropriate action is taken to meet required deadlines.
Works with management on appropriate responses and decisions regarding risk assessment of loans including comprehensive reviews of construction draw requests potential loan servicing transfers including loan document and servicing agreement requirements.
Consults with direct report manager and personnel within Berkadia as necessary and follow-up with borrower to ensure completion of requests and inquiries.
Manages and/or escalates complex issues that will include some decision making on the Client Relation Managers part.
Monitors portfolio specific reports and adhere to established Berkadia policies and procedures for processing open items or issues.
Confronts problem situations in conjunction with assessment of loan documents and investor guidelines.
Reviews written analysis of lease documents and enforce approval conditions.
Develops personal technical skills by completing appropriate training courses and satisfying the annual required training hour minimum.
Responds to all phone calls and emails within 24 hours of receipt.
Works with all applicable functional business units to ensure compliance with loan document requirements and borrower requests on all servicing systems.
Other duties as assigned. (This job has no supervisory responsibilities)

We are passionate about your growth so to achieve success in this role you should have:

Strong communication skills both written and verbal
Ability to work in a team environment and adapt to a rapidly changing environment
Ability to maintain confidentiality and adhere to organization policies and procedures
Strong attention to detail accuracy and consistency
Bachelors degree or equivalent
Three to five years prior experience in a similar position or professional work experience

We believe People Matter so we offer benefits that go beyond:

Monthly paid volunteer hours and donation matching to benefit our communities
Employee Resource Groups that help you grow with us
Fertility and family planning services
Up to 12-weeks of fully paid parental leave
Mental health care including free counseling sessions:
Well help you fund your learning journey with generous tuition reimbursement
Pet insurance discounts
And more!

Be Your Best Self. Be Berkadia.

#LI-EP1 #LI-HYBRID

Berkadia as an equal opportunity employer celebrates our employees unique differences which we believe drives personal and company-wide innovation and creates a people-first culture where your career can take the long view. To achieve these goals we are committed to the full inclusion of all qualified individuals without regard to race religion age color national origin gender sexual orientation gender identity or expression marital status domestic partner status military and veteran status disability pregnancy parental status genetic information political affiliation or any other status protected by federal state and local laws.

In keeping with our commitment Berkadia takes the necessarysteps to provide a workplace free from harassment and discrimination as well as access and reasonable accommodations for individuals with you require reasonable accommodation to take part in the interview process please contact

You have rights under Federal and State employment laws. No question in this Application is intended to elicit information in violation of any such law nor will any information obtained in response to any question be used in violation of any such law. If you apply for this role you are acknowledgingBerkadias Application Policyand Berkadias Privacy Policy. Please click the following links for more information about:EEOC Employee Rights under the FMLA EPPA.

Required Experience:

Are you looking for an opportunity to bring your unique skills and experiences to a leading commercial loan servicerJoin Berkadias loan servicing platform and learn from the best of the best at the largest U.S. non-bank commercial mortgage servicer in the industry. We provide the personal and profes...

Are you looking for an opportunity to bring your unique skills and experiences to a leading commercial loan servicer

We are committed to growing your career so in this role you will:

The Client Relations Manager acts as liaison between borrower Servicing functional business units Mortgage Banking personnel trustees investors government agencies and rating agencies if applicable.

Monitors administers or refers borrower requests to the appropriate Servicing functional business unit or outside party upon review of the applicable loan documents and service agreements.
Provides detailed referral requests including applicable loan document and investor requirements on transactions requiring lender consent such as easements partial releases and condemnations.
Monitors and reviews loan specific trigger events to ensure appropriate action is taken to meet required deadlines.
Works with management on appropriate responses and decisions regarding risk assessment of loans including comprehensive reviews of construction draw requests potential loan servicing transfers including loan document and servicing agreement requirements.
Consults with direct report manager and personnel within Berkadia as necessary and follow-up with borrower to ensure completion of requests and inquiries.
Manages and/or escalates complex issues that will include some decision making on the Client Relation Managers part.
Monitors portfolio specific reports and adhere to established Berkadia policies and procedures for processing open items or issues.
Confronts problem situations in conjunction with assessment of loan documents and investor guidelines.
Reviews written analysis of lease documents and enforce approval conditions.
Develops personal technical skills by completing appropriate training courses and satisfying the annual required training hour minimum.
Responds to all phone calls and emails within 24 hours of receipt.
Works with all applicable functional business units to ensure compliance with loan document requirements and borrower requests on all servicing systems.
Other duties as assigned. (This job has no supervisory responsibilities)

We are passionate about your growth so to achieve success in this role you should have:

Strong communication skills both written and verbal
Ability to work in a team environment and adapt to a rapidly changing environment
Ability to maintain confidentiality and adhere to organization policies and procedures
Strong attention to detail accuracy and consistency
Bachelors degree or equivalent
Three to five years prior experience in a similar position or professional work experience

We believe People Matter so we offer benefits that go beyond: