Administration Manager, Contact Center
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Job Location:
Somerville, NJ - USA
Monthly Salary:
$ 78000 - 113453
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The OpportunityThe Operations Administration Manager of the MGB Contact Center is responsible for providing operational and administrative leadership within a healthcare organization. This role is responsible for managing daily business functions supporting departmental efficiency and overseeing non-clinical services to ensure smooth and effective operations. The manager works closely with clinical and executive teams to align administrative processes with organizational goals and regulatory standards.
What Youll Do
There are 14 MGB entities we are interacting with contact center is a large centralized and efficient group. The Manager must be able to influence and educate various directors key stakeholders at practices while communicating KPIs and metrics. Direct reports will include 2 supervisors 2 team leaders and schedulers roll up to this leader -there are 40 indirect reports. Strong presentation skills are required. Must be proactive to work together with peers and other operational leaders to find solutions review ongoing trends challenges solutions and effectiveness.
-Oversee day-to-day administrative operations including staff supervision office management scheduling and resource allocation.
-Develop and implement policies procedures and workflows to support departmental and organizational efficiency.
-Collaborate with leadership on strategic planning process improvement and performance initiatives.
-Manage departmental budgets monitor expenditures and ensure cost-effective use of resources.
-Coordinate communication across departments and serve as a liaison between administrative and clinical teams.
-Ensure compliance with applicable regulations accreditation requirements and internal policies.
-Support onboarding training and development of administrative staff.
-Lead or participate in committees and projects focused on operational improvement patient experience or employee engagement.
-Prepare reports dashboards and documentation to support decision-making and performance monitoring.
Qualifications
What Youll Bring
- Bachelors Degree Business Administration required or Bachelors Degree Healthcare Administration required or Bachelors Degree Related Field of Study required
- Masters Degree Related Field of Study preferred
- Can this role accept experience in lieu of a degree No
- Experience in administrative or operational management in a healthcare or clinical setting
- 3-5 years required and Experience supervising staff
- 2-3 years required and Experience managing budgets 2-3 years preferred or Experience and familiarity with regulatory compliance in healthcare 1-2 years preferred
- Exceptional leadership and organizational skills.
- Excellent communication and interpersonal abilities.
- Proficiency in Microsoft Office and administrative software systems.
- Ability to manage multiple priorities and lead process improvement initiatives.
- Knowledge of healthcare operations policies and documentation standards.
Additional Job Details (if applicable)
Working Model Requirements
- M-F Eastern Business Hours days required M-F
- Fully Remote requires stable secure quiet compliant workstation with MGB equipment in use including Teams Video meetings.
- Business Hours for operations are typically between 8a-6p ET the manager must be present available and covering employees or business needs as needed this exempt role is Full Time shifts can vary within reason based on business needs
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$78000.00 - $113453.60/AnnualGrade
7EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Manager
Key Skills
- Office Manager Experience
- Microsoft Office
- Management Experience
- QuickBooks
- Accounting
- Business Management
- Microsoft Powerpoint
- Microsoft Excel
- Operations Management
- Administrative Experience
- Leadership Experience
- Bookkeeping
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
