Call Center Supervisor- Phoenix Center
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Job Location:
Phoenix, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
6 days ago
Vacancies:
1 Vacancy
Job Summary
A critical component of this role is building and launching a new call center location in Phoenix Arizona working closely with the Boca Raton HQ and the Director of the National Contact Center to ensure a seamless rollout. This includes hiring training and managing the Phoenix team and coordinating all operational aspects of the new site. Travel to Boca Raton will be required as part of this key accountability.
What Youll Do
- Lead coach and develop a high performing inside sales team
- Drive appointment conversion show rates and client satisfaction
- Build the Phoenix call center from the ground uphiring training and onboarding
- Partner with HQ and cross-functional teams to ensure seamless operations
- Uphold Hair Clubs luxury service standards and brand excellence
QUALIFICATIONS
- Minimum 10 years of supervisory or team lead experience in high-touch sales luxury service or consultative client engagement (call center or hospitality preferred).
- Proven success in coaching motivating and managing high-performing teams.
- Experience in launching or building new call center locations including hiring training and operational setup.
- Strong proficiency with Salesforce CRM RingCentral or similar platforms.
- Exceptional interpersonal communication and emotional intelligence skills.
- Ability to analyze metrics identify trends and implement improvement initiatives.
- Experience managing remote or hybrid teams is strongly preferred.
- Flexible availability to support evening/weekend shifts.
Willingness and ability to travel to Boca Raton as required
Why HairClub With 50 years of heritage and 108 centers across North America HairClub is redefining hair restoration and client confidence. Join a fast-growing energetic organization where youll shape a new operation grow your career and make a meaningful impact every day
Required Experience:
Manager
Key Skills
- Children Activity
- Feed
- ASP.NET
- Corporate Strategy
- Health And Safety Management
About Company
Take control of your hair loss at HairClub. Our total hair solutions can help you keep, regrow or restore your hair. Speak with our Hair Loss Specialists today.
