Commercial Frontline Specialist
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Job Location:
Dalton, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title
Commercial Frontline SpecialistPosition Overview
Shaw Industries is seeking Commercial Frontline Specialists. The Commercial Frontline Specialists play a pivotal role in delivering exceptional support to a dynamicsalesforce and customers across diverse commercial markets within a fast-paced call centerenvironment. These specialists are entrusted with the authority to take ownership offer innovativesolutions and ensure customer satisfaction by addressing orders inquiries and modifications promptlyand effectively. With a focus on empowerment and proactive problem-solving they collaborate acrossdepartments to streamline processes and uphold Shaws standards of service excellence.
Location: Remote
Position Hours: 11:00 - 8:00 EST
Pay Rate $21.91
Pay Rate $21.91
Shaw Industries Group Inc. is a leader in flooring and other surface solutions designed for residential housing commercial spaces and outdoor environments. Leveraging strengths in design innovation and operational excellence the company takes a people-centered customer-focused and growth-minded approach to meet diverse market needs. It creates differentiated customer experiences through its expansive portfolio of brands: Anderson Tuftex COREtec Shaw Floors Patcraft Philadelphia Commercial Shaw Contract Shaw Sports Turf Shawgrass Southwest Greens Watershed Geo and more.
Headquartered in Dalton Georgia Shaw is a wholly owned subsidiary of Berkshire Hathaway Inc. with more than $6 billion in annual sales and 18000 associates worldwide.
Responsibilities:
- Empowerment and Ownership: Take ownership of customer inquiries and challenges goingbeyond basic problem-solving to provide comprehensive solutions that exceed expectations.
- Order Management: Support Shaw Contract and Patcraft Commercial groups at the brand levelmanaging order entry maintenance and inquiries while adhering to defined requirements andstandards.
- Collaborative Approach:Collaborate closely with internal stakeholders across the Supply Chain toensure seamless management of customer needs ensuring adherence to schedules andcommitments.
- Professional Representation: Project a professional image of Shaws Commercial Brands in allcustomer interactions whether via call email or chat channels demonstrating expertiseempathy and a proactive attitude.
- Customer Experience Enhancement: Create positive customer experiences throughprofessionalism deep product knowledge and dedicated effort fostering confidence and trust inShaws services.
- Commitment to Accuracy: Strive for order accuracy minimizing errors through meticulousattention to detail and adherence to established processes and procedures. Maintain a high levelof customer and Sales personnel data when it comes to entering cases in .
- Decision Making: Exercise sound judgment in balancing customer company and employeeneeds while ensuring compliance with departmental protocols and company policies.
- Resolution Expertise: Aim for single-call resolution by leveraging acquired knowledge and criticalthinking skills to address routine and complex issues promptly and effectively.
- Proactive Problem-Solving: Proactively identify and address potential problems offeringalternative suggestions and innovative solutions to meet customer needs and enhancesatisfaction.
- Autonomous Time Management: Manage workload demands efficiently with minimalsupervision demonstrating self-motivation and a proactive approach to task prioritization.
- Continuous Improvement: Actively participate in performance feedback sessions coachingsessions and training opportunities to enhance skills knowledge and performance.
Position Requirements:
- High School Diploma/GED required. Associate degree or higher education preferred.
- Maintain a virtual presence throughout each work day.
- Exhibit high level of patience service commitment and initiative to solving complicated problemsand/or customer needs.
- Ability to troubleshoot technology through a remote environment.
Competencies:
- Manage Work
- Solve Problems
- Adapt & Change
- Learn & Apply
- Build Customer Satisfaction
- Apply Work Standards
Shaw benefits include:
- Medical dental and vision insurance
- Life insurance and disability coverage
- Tuition reimbursement
- Employee assistance program
- Health savings account
- Paid Time Off
- Parental Leave
- 401K and Retirement Plans
- Product discounts for employees
- Adoption assistance
- Shaw Family Health Center (Dalton GA and Cartersville GA locations)
- And much more
Work Shift
8 Hr non-rotating shift Hrs fall to in punch day Observed Calendar shift starts PMShaw Industries is an equal opportunity employer as to all protected groups including protected veterans and individuals with disabilities.
Required Experience:
IC
Key Skills
- Building Construction
- Logistics & Procurement
- Account Management
- Communication
- Client Services
- Jboss
About Company
We are approximately 20,000 individuals bound together by a common vision to create a better future, for our customers, for our company, for our people, and for our communities. By combining deep market knowledge with new ways of thinking, we drive innovation into our business and set ... View more
