Cargo Account Officer
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Job Location:
Monthly Salary:
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
The successful candidate will be part of Singapore Sales (Cargo) team in Cargo Division. He/she will be involved in maximising Sales revenue from freight forwarders to meet performance indicators (e.g. revenue loads and load factor) for the station set by Sales & Marketing Division.
Responsibilities
1) Revenue/ tonnage performance
- Monitor forwarders performance and gather market intelligence on competitor activities/ key accounts to facilitate the formulation of appropriate sales strategies.
- Engage forwarders regularly to strengthen business relationship and willing to meet customers occasional requests outside office hours.
- Action on Cargo Space Management (CSM) requests for adhoc support on weak flights by contacting forwarders for more supports.
- Monitor and review forwarders allocation utilization with Sales Managers.
- Gather market intelligent from the forwarders on the cargo situation and demand locally.
2) Account management function
- Primary contact for a number of key forwarders and take responsibility for their performance.
- Respond to SQ appointed forwarders and SIN based GSAs requests for quotation (RFQ) for adhoc shipments via SFM/email/calls.
- Liaise with SIN reservation to secure space for shipments. Escalate to Sales Manager and NPM team to secure space for shipments.
- Consolidate forwarders allocation requests and request allocation from the respective Supervisors regions in charge and Sales Managers.
- Inform forwarders for space allocation revisions or changes as and when required.
3) Operational matters and other duties
- Work closely with operational department to check on loadability of shipment and space requirements before requesting for space to CSM.
- Liaise with destination stations to check on technical requirements. Eg: security arrangement at destination onward trucking at destination flatbed truck and crane availability MDL weight limit clearance time at destination etc.
- Liaise with internal departments to check on pricing matters. Eg; Cost of onward trucking cost of interline arrangement early lodge in charges cool room charges.
- Coordinate and work closely with various departments to secure additional capacity plan trucking arrangements and charters.
- Update Sales Force Mobility on the adhoc booking and shipments status.
- Work with Sales Support team to prepare contracts.
- Work with accounts to investigate and verify post flight billing disputes.
- Assist forwarders on IT system matters such as FHL/FWB messaging procedures.
Requirements
- Diploma holder in Logistic Marketing Business or Sales-related courses
- Experience in air cargo industry with Sales & Accounts servicing experience.
- Preferably with drivers license and own vehicle
- Knowledge of local air cargo operations
- System knowledge and IT skills (eg: MS words excel SFM and etc)
- Possess good communication and interpersonal skills
- Good negotiation and analytical skills
- Good interpersonal skills
- Customer-focused and service-oriented
- Ability to persuade
We thank all candidates for your interest in Singapore Airlines and regret that only shortlisted candidates will be notified.
Required Experience:
Unclear Seniority
Key Skills
- Business Development
- Customer Service
- Revenue Growth
- ABC Analysis
- Account Management
- Communication
- CRM
- Excel
- Salesforce
- PMP
- Customer Relationships
- Business Relationships
- Sales Goals
- Sales Process
- CPA
About Company
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