Front Office Manager Grosvenor Hotel Adelaide
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a highly organized and customer-focused Front Office Manager to oversee the daily operations of the front desk. The ideal candidate will ensure smooth check-in/check-out processes excellent guest service and effective team management.
Key Responsibilities:
- Manage the front office team including training scheduling and performance evaluation
- Ensure exceptional guest service and handle guest inquiries or complaints promptly and professionally
- Oversee reservations check-ins and check-outs efficiently
- Coordinate with other departments to ensure seamless guest experiences
- Maintain accurate records and prepare daily reports on front office operations
- Implement and enforce hotel policies and procedures at the front desk
- Monitor inventory of front office supplies and equipment
- Handle billing and cash management in compliance with company standards
- Support sales and marketing initiatives through effective guest relations
Qualifications :
Qualifications:
- Proven experience as a Front Office Manager or similar role in hospitality
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Proficient in property management systems and MS Office
- Ability to handle stressful situations with professionalism and tact
- Detail-oriented with strong organizational skills
- Flexible to work various shifts including weekends and holidays
- Hotel Experience
Additional Information :
You are the reason why we are a successful Hotel company. We have an array of benefits to thank you for your wonderful work such as staff discount systems known as ALL Heartists Annual Service Recognition Tenure Recognition and Living on Site Provisions for remote locations.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
