Service Delivery Manager
Share
Job Location:
Buffalo, WY - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Serves as the primary liaison between Buffalo Public Schools and the vendor team. Responsible for day-to-day service coordination SLA oversight reporting and ensuring continuity of IT services across all functional areas.
Key Responsibilities:
Act as the single point of contact for BPS IT leadership
Oversee contracted staff performance and service delivery
Manage SLA compliance escalation handling and incident coordination
Lead service reviews reporting and transition activities
Maintain operational documentation and service records
Act as the single point of contact for BPS IT leadership
Oversee contracted staff performance and service delivery
Manage SLA compliance escalation handling and incident coordination
Lead service reviews reporting and transition activities
Maintain operational documentation and service records
Qualifications:
Strong background in IT service delivery and public-sector environments
Experience coordinating multi-disciplinary IT teams
Excellent communication and stakeholder management skills
Strong background in IT service delivery and public-sector environments
Experience coordinating multi-disciplinary IT teams
Excellent communication and stakeholder management skills
Required Experience:
Manager
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
