Systems Support Specialist IV Board of Pardons and Paroles Information Technology Austin (713872)

Please note that applications submitted via handwritten forms email mail or fax will not be accepted. Your job application must be completely filled out and include all employment do not limit employment to the past 10-15 years. Your application must contain complete job histories which include job titles name of employer dates of employment supervisors name and phone number and a description of duties performed and whether it was full-time or part-time and hours per week. If any of this information is not provided your application may be rejected as incomplete

If you are scheduled for an interview and require any reasonable accommodation in our interview process please inform the hiring representative who contacts you to schedule your interview. Whenever possible please give the hiring representative sufficient time to consider and respond to your request.

Only candidates selected for an interview will be contacted.

*Outside applicants will be required to submit to pre-employment drug testing as a condition of employment. *

Questions regarding this posting may be directed to:

Leslie Enderton
14-HR/BPP
8610 Shoal Creek BLVD
Austin TX 77575
PH
EMAIL

MINIMUM QUALIFICATIONS

Education Experience and Training

1. Bachelors degree from a college or university accredited by an organization recognized by the Council for Higher Education Accreditation (CHEA) or by the United States Department of Education (USDE). Major course work in Business Administration Computer Science Management Information Systems or a related field preferred. Each year of experience as described below in excess of the required three years may be substituted for thirty semester hours from an accredited college or university on a year-for-year basis.

2. Three years full-time wage-earning experience in consultative and technical program activities in a computer services environment including analysis research and evaluation.

Knowledge and Skills

1. Knowledge of the practices principles and techniques of computer operations and applications.

2. Knowledge of a variety of computer application programs and their applicability to computer systems operations.

3. Knowledge of agency and departmental organizational structure policies procedures rules and regulations preferred.

4. Skill in troubleshooting hardware and software problems.

5. Skill to implement data security controls.

6. Skill to communicate ideas and instructions clearly and concisely.

7. Skill to coordinate with other staff departments officials agencies organizations and the public.

8. Skill to interpret and apply rules regulations policies and procedures.

9. Skill in administrative problem-solving techniques.

10. Skill in the use of computers and related equipment in a stand-alone or local area network environment.

11. Skill in the use of Microsoft Office Suite or equivalent to include word processing spreadsheet database or presentation software programs.

12. Skill to review technical data and prepare technical reports.

ADDITIONAL REQUIREMENTS WITH OR WITHOUT REASONABLE ACCOMMODATION

A. Ability to walk stand sit kneel push stoop reach above the shoulder grasp pull bend repeatedly climb stairs identify colors hear with aid see write count read speak analyze alphabetize lift and carry under 15 lbs. perceive depth operate a motor vehicle and operate motor equipment.

B. Conditions include working inside working around machines with moving parts and moving objects radiant and electrical energy working closely with others working alone working protracted or irregular hours and traveling by car van bus and airplane.

C. Equipment (machines tools devices) used in performing only the essential functions include computer and related equipment calculator copier fax machine telephone dolly and automobile.

The State of Texas is an Equal Opportunity Employer and does not discriminate on the basis of race color national origin sex religion age or disability in employment or the provision of services. You may make copies of this application and enter different position titles but each copy must be signed. Resumes will not be accepted in lieu of applications unless specifically stated in the job vacancy notice.

The following Military Occupational Specialty codes are generally applicable to this position. Applicants must fully complete the summary of experience to determine if minimum qualifications are met.

Military Crosswalk Guide - Prepared by the State Auditors Office

JOB SUMMARY

Performs advanced computer systems support work in a help desk setting. Work involves coordinating first-line assistance for operational problems of agency information technology systems and operating automated office equipment in a stand-alone network and mainframe environment. Works under minimal supervision with considerable latitude for the use of initiative and independent judgment.

ESSENTIAL FUNCTIONS

A. Assists in the coordination of the technical help desk; sets up equipment for employee use and performs and ensures proper installation of personal computer hardware cables operating systems and other business software; establishes and ensures that necessary security controls over software and hardware are maintained; and coordinates the update of personal computer and mainframe applications programs according to agency policies and procedures.

B. Provides customer service and answers user inquiries regarding computer software hardware operation and the use and interface of systems and software applications; and maintains and reviews records and provides follow-up on technical problems remedial actions taken and installation activities.

C. Oversees the delivery of technical support for agency employees and other end users to ensure that problems and requests have been appropriately documented and resolved timely; and provides assistance in researching and resolving escalated problems to include the most complex and critical technical problems.

D. Coordinates and maintains the inventory of information technology assets; and reviews and provides recommendations regarding the procurement of information technology equipment.

E. Analyzes performance of technical support activities and documents resolutions; identifies problem areas and devises and delivers solutions to enhance quality of service and prevent future problems; and develops procedures and training manuals and conducts presentations and briefings. * Performs a variety of marginal duties not listed to be determined and assigned as needed.