Taxpayer Care Specialist

JOB SUMMARY

Provides assistance to the public by answering phone calls researching taxpayer issues covering the reception desk and researching addresses. Additional responsibilities include implementing tax roll corrections and Board Letters mail opening and distribution backing up tax relief and collections as needed and providing scanning services.

MINIMUM QUALIFICATIONS

Two (2) years of general clerical and customer service experience in a professional office environment that includes handling customer problems and/or complaints operating a personal computer and providing general information OR an equivalent combination of related education and experience.

Due to the nature of this position the successful applicant must pass a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements.

ESSENTIAL FUNCTIONS

• Provides assistance to the public. Receives phone calls answers questions from the public and provides resources within the County to help with the taxpayers concerns issues and questions. Finds and fixes issues by researching data and transactions.
• Assists with office mailings and notification programs. Opens mail and distributes it to appropriate individuals. Receives reviews and implements requests for mailing address changes.
• Implements Councils approval of various County agencies Board Letter requests and tax roll corrections. Prepares check requests and appropriate back-ups. Prepares in-house Board Letters and tax roll corrections that qualify within the required guidelines.
• Provides scanning and indexing services for all areas including addressing cashiering and tax relief.
• Implements and audits special district certifications certified to the office for collection per State and District codes. Adjusts account balances as directed by District offices.
• Backs up tax relief and collections. This includes non-cash handling and doing tax relief application intake in peak periods.
• May review collect balance and research all monies that are then turned over for processing by Tax Services Specialists.
• Trains new and existing coworkers in work processes.

KNOWLEDGE SKILLS AND ABILITIES (KSA)

Knowledge of:

• Modern office methods and procedures filing telephone techniques and office equipment
• English usage spelling grammar and punctuation
• Administration and organization methods
• Microsoft Office computer programs
• Information systems and management practices
• County Policies and Procedures
• Utah State Legislation relating to property taxes

Skills and Abilities to:

• Independently perform clerical duties with speed and accuracy
• Learn interpret and apply program procedures related to the position
• Learn and apply the use of computer programs and information systems
• Type and perform data entry at desired rates of speed
• Relate to individuals from diverse ethnic social and economic backgrounds
• Organize time efficiently among a variety of duties

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Work duties are typically performed in a general office setting.

A career with a purpose in the community you love!

Salt Lake County invites you to explore our exciting career opportunities. We seek highly enthusiastic individuals to enrich our County with your experience and talent. If you enjoy working in a team environment that is committed to changing the lives of its community please keep reading.

What its like to work here:

At Salt Lake County our culture is woven into all aspects of our work and our employees lives from the way we treat each other to the way we support the community. To promote and foster a fun and healthy work environment we appreciate employees through great benefits a healthy work-life balance and room to grow and develop.

Surround yourself with:

Peers who are motivated to make a difference in the lives of those we serve. We serve Salt Lake County and envision a safe and beautiful place for all to live work and have fun. Salt Lake County is about connecting people and championing our community. Our community is more than a place; its our heart and service that brings us together.

We encourage work-life balance:

Working for Salt Lake County is more than just a paycheck. A career with us includes several benefits and perks. We support our employees with 12 Holidays up to 24 vacation days 12 sick days and one personal day every year. Some positions have a hybrid work environment giving you the flexibility to manage working from home and being in the office.

Additional Benefits Include:

• Retirement options for hybrid pension/401(k) or 401(k) only with 10% employee contribution
• Medical coverage including a 100% County-paid premium option
• Dental and Vision coverage with coverage for adult designees
• Health Savings account with a County contribution of up to $1200 per year or a Flexible Spending Account
• 100% County-paid Long-Term Disability and employee-paid Short-Term Disability options
• Professional Development and professional membership fees paid
• Tuition Reimbursement
• Plus: Onsite medical clinic and gym; hospital insurance auto insurance and home insurance and discounts at County facilities

Check out our benefits page for more information.