Logistics Support Lead (Internal Candidates Only)
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Job Location:
Orlando, FL - USA
Hourly Salary:
$ 25 - 30
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
The Logistics Support Team Lead plays a critical role in ensuring the successful execution of last-mile delivery operations while providing day-to-day leadership to a team of Logistics Support Specialists. This role exists to support delivery excellence by proactively monitoring deliveries resolving exceptions and ensuring strong communication between shippers couriers and end customers.
The ideal candidate is an experienced Logistics Support Specialist who demonstrates strong decision-making multitasking and people leadership skills. As a Team Lead this role supports operational efficiency customer satisfaction and continuous process improvement while serving as a mentor and escalation point within the Logistics Support team.
Please note that at this time OneRails Logistics Support Department is only considering internal applications for the role of Logistics Support Lead from current team members of OneRail who have occupied their current role for a minimum of six months. Applications submitted by extrenal candidates or current team members who have not occupied their current role for more than six months will not be considered.
Responsibilities
- Coach train and mentor Logistics Support Specialists to ensure consistent performance and adherence to procedures
- Monitor the full delivery lifecycle from courier acceptance through proof of delivery
- Track deliveries troubleshoot issues and resolve problems in real time
- Communicate proactively with customers shippers and delivery partners regarding delivery status and exceptions
- Coordinate with delivery partners to ensure cost-effective execution while meeting customer SLAs
- Escalate issues in a timely manner to minimize customer impact
- Assist with optimizing delivery scheduling procedures for clients
- Complete order data entry and dispatch activities as needed
- Recognize prioritize and manage tasks based on urgency and business impact
- Execute multiple tasks simultaneously in a fast-paced environment
- Support weekend operations as required
Qualifications
- Ability to work 8-hour shifts between 7:00 AM and 10:00 PM Monday through Friday with some weekends required
- Strong multitasking and prioritization skills
- Quick and effective decision-making abilities
- Proficiency with web-based computer applications
- Strong written and verbal communication skills
- Demonstrated ability to work effectively in a team environment
- Strong interpersonal and people skills
- Bi-lingual a plus but not mandatory.
Preferred Qualifications
- Prior experience mentoring or leading peers in an operations or logistics environment
- Experience working in a fast environment.
Compensation
This role falls under Hourly Comp Band 2 with an hourly base compensation rate expected to be between $25 and $30 per hour depending on experience and qualifications.
Work Location
This position is based at OneRails headquarters in Orlando FL (ZIP 32819). On-site presence will be required.
About OneRail
OneRail is a leading omnichannel fulfillment solution pairing best-in-class software with logistics as a service to provide dependability and speed to help businesses meet their delivery promise. With a real-time connected network of 12 million drivers OneRail matches the right vehicle for the right delivery so brands lower expenses and increase capacity to rapidly scale their businesses. This people-plus-platform approach features a 24/7 USA-based exceptions team who maintain a 98% on-time delivery rate. By optimizing fulfillment processes reducing costs and improving order accuracy with store-shelf-to-doorstep visibility OneRail is committed to empowering clients and improving the customer experience.
OneRail was named to the Deloitte Technology Fast 500 two years in a row was ranked 19th in the 2025 FreightTech 25 named for the fifth year in a row to the FreightTech 100 was honored as one of Inc. magazines Best Workplaces 2023 was listed on Forbes lists of Americas Best Startup Employers for the last three years was named to the Inc. 5000 two years in a row and was selected as the Last Mile Company of the Year for the 2024 SupplyTech Breakthrough Awards. To learn more about OneRail visit .
Required Experience:
Manager
Key Skills
- Shipping & Receiving
- Inventory Control
- Data Entry
- AS400
- Transportation Management Systems
- EDI
- Microsoft Outlook
- Warehouse Experience
- Office Experience
- Dispatching
- Microsoft Excel
- Logistics
About Company
OneRail provides comprehensive last mile delivery logistics solutions for serious savings and a seamless customer experience. With 100% visibility from dispatch to delivery, and access to our national delivery courier network, solve your final mile delivery challenges faster with OneR ... View more
