Practice Manager

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Under the direction of the Clinical Director the Practice Manager oversees the daily operations of the Orthopedic Surgery Danvers clinic and serves as the sites primary administrative and operational leader. Working with a high degree of independence the Practice Manager demonstrates deep knowledge of clinic workflows healthcare systems and departmental procedures to ensure smooth efficient and patient-centered operations.

This role is responsible for supervising administrative and clinical support staff managing fiscal and operational resources and ensuring adherence to organizational policies and service standards. The Practice Manager partners closely with the Clinical Director to identify operational improvement opportunities support data-driven scheduling and OR utilization and enhance overall clinic performance.

Functioning as a critical liaison among physicians clinical staff and administrative teams the Practice Manager promotes strong communication supports high-quality patient care and contributes to strategic planning efforts for the site and the broader Orthopedic Service.

Principal Duties and Responsibilities
1. Staff Supervision & Human Resources Management

Supervises Medical Assistants and Patient Services Coordinators; provides coaching support and direction.
Recruits hires onboards trains and evaluates staff to promote high performance.
Completes probationary and annual performance reviews; delivers ongoing feedback and corrective action as needed.
Manages schedules PTO break coverage and staffing needs across the clinic.
Oversees weekly payroll and timekeeping through UKG.
Leads monthly staff meetings to communicate updates expectations and team goals.
Serves as a liaison between staff and physicians to support efficient provider workflow.

2. Clinic Operations & Workflow Oversight

Ensures smooth day-to-day clinic operations with optimal patient flow and timely scheduling.
Provides backup coverage for critical roles as needed.
Develops and maintains workflows and coverage matrices to support consistent efficient operations.
Actively monitors live clinic flow to address bottlenecks and maintain service standards.

3. Patient Experience & Customer Service

Promotes a high-quality patient-centered experience through staff coaching and service excellence standards.
Reviews and shares NRC patient feedback; partners with staff to address improvement opportunities.
Serves as the escalation point for patient concerns and collaborates with Patient/Family Relations as needed.
Participates in ambulatory-wide patient satisfaction initiatives and service recovery efforts.

4. Operational Excellence & Process Improvement

Leads and participates in initiatives to improve operational efficiency including:

Reducing patient wait times
Streamlining administrative and clinical workflows



5. Financial & Supply Management

Manages clinic budget and monitors supply usage to ensure fiscal responsibility.
Collaborates with the MA Lead to maintain inventory and manage supply ordering.
Reviews and approves PO-based practice bills and generates purchase orders as required.

6. Facility & Environmental Oversight

Ensures a clean safe and compliant clinical environment aligned with Joint Commission OSHA and hospital standards.
Oversees facility management needs including work requests and minor upgrades.
Maintains professional functional and patient-friendly clinic aesthetics.

7. Technology & Security Management

Serves as the clinics IT Super User and supports staff with system troubleshooting.
Oversees security and access protocols for clinical applications and electronic health records.
Communicates system updates and ensures staff training and compliance.

8. Strategic Planning & Organizational Engagement

Partners with the Clinical Director and service leadership on planning for clinic growth including staffing space and equipment needs.
Supports site initiatives such as radiology upgrades and expansion projects.
Represents the clinic at departmental and hospital-wide committees and meetings.

9. Data & Process Support

Partners with the Clinical Director to review and interpret scheduling data to optimize resources and balance surgeon and departmental needs.
Synthesizes operational data to elevate issues (e.g. block allocation efficiency quality safety) to leadership.
Assists with New Product and Capital Equipment requests related to OR operations.
Supports department-level special projects as assigned.

Education
Bachelors Degree Related Field of Study required

Can this role accept experience in lieu of a degree
Yes

Experience
Supervisory experience 5-7 years required and Experience working in a healthcare environment 5-7 years required

Knowledge Skills and Abilities

• Proficiency in Microsoft Office Excel and other Microsoft Office applications
• Epic Super User
• Ability to learn new computer applications quickly and use them efficiently
• Ability to make decisions quickly and independently
• Excellent interpersonal/communications skills
• Ability to work independently and in a team
• Ability to work with staff of all levels
• Ability to interact with individuals in senior leadership roles
• Creative thinking a willingness to learn new things problem solving and an ability to handle multiple projects are expected
• Ability to handle sensitive/confidential matters discreetly and maintain confidentiality guidelines
• Strong communication and organizational skills
• Strong and proven leadership skills
• Excellent time management skills
• Ability to adapt to multiple and rapidly changing priorities and deadlines

Onsite

104 Endicott Street

40

Regular

Day (United States of America)

Pay Range

$64708.80 - $94151.20/Annual

Grade

7

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework