HR and Admin Manager

About PalmPay

PalmPay is a leading neobank and fintech platform scaling financial inclusion across emerging markets. With over 40 million users we are building a digital financial ecosystem that empowers individuals and businesses through accessible easy-to-use and rewarding financial services.

Operating in Nigeria Ghana Tanzania Bangladesh Pakistan and the Philippines PalmPay has been recognised by CNBC as one of the Top 300 Global Fintech Companies and ranked #2 overall and #1 in financial services on the Financial Times Africas Fastest Growing Companies 2025 list.

Position Overview

We are seeking an experienced HR and Admin Manager to lead the Human Resources and Administration function for PalmPay Pakistan. This role will be responsible for building strong HR governance managing end-to-end HR operations overseeing administration functions and supporting business growth in line with local labor laws and PalmPays global standards.

Key Responsibilities

HR Leadership & Strategy

• Lead and execute the country-level HR strategy aligned with business objectives.

• Act as a strategic HR partner to country leadership on workforce planning and organizational development.

• Build manage and develop the HR & Admin team.

Talent Acquisition & Workforce Planning

• Oversee end-to-end recruitment for all functions including senior and critical roles.

• Drive targeted hiring strategies to support business expansion.

• Ensure strong employer branding and candidate experience.

Compensation & Performance Management

• Design and manage compensation benefits and incentive structures.

• Lead performance management processes KPI setting and appraisal cycles.

• Partner with leadership on salary reviews promotions and manpower budgeting.

HR Operations & Compliance

• Ensure compliance with Pakistan labor laws employment regulations and internal policies.

• Oversee payroll governance contracts attendance leave and disciplinary processes.

• Manage employee relations grievances and conflict resolution.

Culture Learning & Engagement

• Drive employee engagement learning initiatives and culture-building programs.

• Support leadership development and succession planning.

• Promote PalmPays values ethics and high-performance culture.

Administration & Office Management

• Lead all administrative operations including facilities vendors security and office services.

• Ensure smooth day-to-day office operations across Pakistan.

• Manage administrative budgets and cost efficiency.

Reporting & Regional Coordination

• Prepare HR and admin reports for management and regional stakeholders.

• Coordinate with regional HR Finance and Compliance teams to ensure alignment with group standards.

Required Qualifications & Experience

Education

• Bachelors degree in Human Resources Business Administration Management or related field.

• Masters degree or professional HR certification (SHRM / CIPD) is preferred.

Experience

• 7-10 years of HR & Administration experience with 35 years in a leadership role.

• Strong background in recruitment compensation performance management and HR operations.

• Experience in fintech banking NBFC telecom or fast-growing technology companies preferred.

Skills

• Strong leadership stakeholder management and communication skills.

• In-depth knowledge of Pakistan labor laws and HR best practices.

• Ability to operate in a fast-paced growth-oriented environment.

• High integrity and confidentiality.

Language

• Fluency in English and Urdu.

Compensation & Benefits

• Competitive salary package

• Festival bonuses and mobile/internet allowance

• Career growth opportunities within a multinational fintech company