Invoice to Cash Senior Collector & Subject Matter Expert – Assistant Manager – English – Remote EMEAEU

Bucharest - Romania

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today. Get to know us at and on LinkedIn X YouTube and Facebook.
Inviting applications for the role of Invoice to Cash - Senior Collector & Subject Matter Expert Assistant Manager English Remote EMEA/EU
We are looking for professionals with Credit & Collections/Dispute management profiles.
Responsibilities
Complete Quality checks as defined and agreed with Client Contracts
Client Management- Manage the I2C portfolio and maintain strong customer relations
Respond to customer emails related to invoice requests/ payment / dispute/Collections queries.
Maintain exception logs for process related exception as and when they occur for knowledge retention
Prepare and complete SOPs or Process manual as per Client & Process requirements
Adhere the internal compliance policy and guideline established by the management on their daily operational activities
Perform daily internal audit
Working with multiple stakeholders to implement solutions
Ability to interpret customer documentation that can be vague at times and solve problems related to customer billing.
Must be willing to work flexible hours during peak periods month end and year end.
Ability to deal with diƯicult internal and external customer situations requiring tact and professionalism.
Ability to analyze and solve problems.
Ability to deal with system issues and missing Information
Time management ensuring all time targets met.
Identify process improvements for the Collection Process
Lean Mindset or Lean Certified
Qualifications we seek in you!
Minimum Qualifications
Relevant work experience on Invoice to cash transactional activities
Must be detailed oriented organized with a great sense of urgency and hard working
Strong English & Spanish language skills (verbal and written)
Strong analytical skills and attention to detail
Customer Service Orientation
Ability to work eƯectively under pressure.
Good understanding of MS oƯice-MS Excel intermediate/Advance experience is must to have
Reporting supporting daily and close month activities.
Preferred Qualifications/ Skills
Experience in Invoice to cash domain
Good typing speed to handle and manage communications with External and internal
stakeholders
Good influencing skills and interpersonal analytical skills and attention to detail
Good understanding of SAP and Oracle.
Good team commitment and results delivery orientation.
Familiarity with customers portals and other industry-specific platforms used to manage
transactions resolve disputes and track payments.
Able to navigate through PowerBi reports

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning
opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only
direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.

Required Experience:

Manager