Sales and Conference Service Manager

Position Overview:

We are seeking a motivated and detail-oriented Sales & Conference Services Manager to drive revenue cultivate client relationships and oversee the seamless execution of meetings and events. This role blends proactive sales initiatives with event coordination requiring strong communication organizational and problem-solving skills. The ideal candidate is passionate about delivering exceptional service and thrives in a fast-paced customer-focused environment.

The successful candidate must demonstrate initiative sound judgment and the ability to work both independently and collaboratively. Professionalism excellent customer service and the ability to multitask under pressure are essential.

Additional Information:

• Applicants must be legally authorized to work in the United States.
• A completed I-9 form is required on or before the first day of employment.
• A background check is a condition of employment.
• Employees are expected to uphold company values: Fun Accountability Concern for Others Continuous Improvement and Trust.

Essential Job Functions:

• Maintain regular attendance and punctuality arriving prepared to work at the start of each shift.
• Adapt to a flexible schedule including weekends evenings and holidays as needed.
• Communicate effectively both verbally and in writing using professional tone and demeanor.
• Follow directives from supervisors and management.
• Adhere to workplace safety policies and procedures.
• Perform job duties as assigned with reasonable accommodation considered when necessary.

General Employee Expectations:

• Uphold professionalism and a positive can-do attitude.
• Provide exceptional guest service with warmth and efficiency.
• Adhere to all company policies including safety privacy and conduct policies.
• Maintain confidentiality regarding guest and company information.
• Report workplace injuries and safety concerns promptly.
• Arrive in proper attire with a neat and professional appearance.
• Ensure work areas remain clean organized and professional.
• Demonstrate teamwork by assisting colleagues when needed.
• Participate in Manager on Duty (MOD) shifts at the primary hotel.
• Perform additional duties as assigned.

Key Responsibilities:
Sales & Business Development

• Identify and pursue new business opportunities through proactive outreach and networking.
• Build and maintain relationships with corporate clients event planners and travel partners to drive repeat business.
• Represent the hotel at industry events trade shows and networking functions to generate leads.
• Assist in developing and executing sales strategies to achieve revenue goals.

Conference & Event Coordination
Serve as the primary contact for meetings conferences and special events ensuring seamless

execution.
Work closely with clients to understand their needs and provide tailored event solutions.
Collaborate with internal departments (catering operations AV) to deliver outstanding guest experiences.
Manage event contracts proposals and agreements to align hotel revenue goals and policies.

Client Relations & Communication

Establish and nurture long-term relationships with clients to encourage repeat business.

Conduct site inspections client meetings and pre-event planning sessions to ensure success.

Address client concerns promptly with a solutions-driven approach.

Administrative & Systems Management

Utilize hotel sales systems CRM platforms and event planning tools to track leads and event details.

Maintain accurate records of sales activities contracts and event logistics.

Assist in preparing sales reports forecasting and revenue tracking.

Required Skills & Qualifications:
Core Competencies

• Strong leadership and team collaboration skills.

• Excellent customer service and relationship-building abilities.
• Effective verbal and written communication.
• Strong analytical and problem-solving skills.
• Ability to exercise sound judgment and discretion.
• Exceptional organizational and time management skills.
• Adaptability and ability to manage multiple priorities.
• Professional composure and stress management.
• Attention to detail and accuracy.
• Proficiency in Microsoft Office Suite and hotel-related systems.
• Awareness of digital marketing and social media trends.

Technical Expertise

• Strong sales and negotiation skills.
• Ability to analyze revenue data and manage spreadsheets effectively.
• Experience with CRM tools and hotel sales software (e.g. Delphi Opera or similar platforms preferred).

Experience & Education:

• 2-5 years of experience in hotel sales conference services or event planning.
• Proven track record of driving revenue through proactive sales efforts.
• Ability to work independently and manage multiple priorities.
• Willingness to travel occasionally for client meetings and industry events.

Performance Evaluation:

Performance will be assessed based on:

• A 90-day review and ongoing supervisor feedback.
• Attendance productivity and professionalism.
• Client satisfaction and peer feedback.

Physical Demands:

• Ability to travel as required including overnight stays.
• Extended work hours including evenings and weekends.
• Standing or walking for prolonged periods.
• Occasional lifting of up to 50 lbs.
• Reasonable accommodation will be provided where applicable.