Room Attendant
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Job Location:
Miami Beach, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
JOB OVERVIEW:
Under the general guidance of the Floor Supervisor Room Attendant assist in maintaining the highest standards of cleanliness and upkeep in guest rooms and related areas. Ensure all guests receive high-quality personalized service contributing to an engaging and dynamic guest experience.
YOUR KEY RESPONSIBILITIES:
- Clean and service guest rooms bathrooms and related areas in accordance with hotel cleanliness and presentation standards.
- Re-sheet beds daily with fresh wrinkle-free linen; dust all furniture; clean and sanitize bathrooms thoroughly; replenish guest supplies and stationery; and vacuum all floors.
- Accurately record all serviced rooms on daily worksheets and report any rooms that cannot be serviced.
- Ensure VIP amenities and gifts are replenished and presented daily.
- Dispose of trash and soiled linen safely and correctly following hotel protocols.
- Maintain all housekeeping equipment in working order; report any faults or maintenance needs immediately.
- Establish a respectful and courteous rapport with guests addressing inquiries and special requests promptly.
- Handle guest complaints with professionalism ensuring proper resolution and follow-up and escalate when necessary
- Adhere to hotel key control procedures and maintain accountability for assigned keys.
- Immediately turn in all lost and found items and follow the hotels lost property procedures.
- Support inventory checks and participate in special cleaning projects as required.
- Ensure guest property is handled with care and in accordance with hotel standards.
- Report any damage to bedding curtains blinds or furnishings to the Floor Supervisor
- Notify the Floor Supervisor of any rooms marked Do Not Disturb double-locked or otherwise inaccessible.
- Report any shortages of linen guest supplies or equipment to the appropriate supervisor.
- Comply with all health safety and sanitation standards; immediately report any hazards or concerns.
- Collaborate with fellow team members to assist in related tasks or cover duties as needed to ensure smooth operations.
- We recognize we are in the hospitality industry and that may require us to provide lateral service.
We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Time Management
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Industrial Cleaning
- Laundry
- Guest Relations Experience
- Host/Hostess Experience
- Cleaning Experience
- Custodial Experience
- Commercial Cleaning
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
