Director of Front Office

The Omni Homestead Resort & Spa

Our employees are what make The Omni Homestead Resort & Spa what it is. Since 1766 theyve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia we are a four-season resort that boasts superb restaurant dining experiences championship golf spa winter sports and numerous other activities ideal for families and corporate outings.

The Omni Homestead Resort & Spas associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others the Omni Homestead Resort & Spa may be your perfect match.

The DIrector of Front Office is responsible for leading the day-to-day operations of our Front Office and Guest Services areas. From ensuring impeccable cleanliness to fostering a culture of excellence in guest service the Director of Front Office will drive continuous improvement in guest satisfaction metrics and associate morale.

Our team members enjoy a wealth of benefits and perks including:

• Comprehensive healthcare coverage with options for medical dental and vision plans.
• Paid time off for relaxation and rejuvenation.
• Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• A great voluntary benefits program that includes: critical illness hospital indemnity and accident coverage life and AD&D insurance legal services and identity theft protection access to whole life insurance telemedicine and pet insurance.
• Support services including an Employee Assistance Program (EAP) TravelConnect for emergencies while traveling and adoption services.

Join us and thrive in an environment where your well-being is valued and supported.

• Oversight of all day-to-day Front Office Operations including the Front Desk Guest Services and Transportation departments.
• Ensure all needed reports are run.
• Continued training done with all associates. Ensure MOS& POE program is consistent.
• Communicate with all departments on continuing basis. Especially the communication with Assistant Front Office Managers each evening/morning.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Be familiar with the hotel computer system for training maintenance and trouble shooting
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day; i.e. V.I.P.s Select Guests ESPs Special Requests etc.
• Complete check-out with balance report.
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assist with departmental scheduling and monitoring payroll productivity.
• Directly oversee all aspects of Front Office Guest Services and the PBX department.
• Assist with projects related to the Spa and Housekeeping Divisions.
• Attend meetings as assigned by Director of Rooms.

• At least 5 years directly related experience (Hotel-Front Desk) in a managerial role.
• Bachelors Degree or equivelant experience preferred.
• Must be able to work flexible shifts including weekends and holidays.
• Must have excellent organizational supervisory customer service skills.
• Must be able to work well under stressful situations and handle challenges in a professional manner.
• Must have a 4 diamond presentation.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is the OFCCPs Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to .