Senior Worldwide Partner Specialist Solutions Architect, Amazon Connect

Are you a builder with a passion for helping customers achieve their full potential Do you have the business savvy Contact Centre background and sales skills necessary to help position AWS as the cloud provider of choice for customers Do you love building new strategic and data-driven businesses Join the Amazon Specialist and Partner Organisation (ASP) Connect team as a GTM Specialist Solutions Architect!

The Amazon Specialist and Partner Organisation (ASP) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector and health care. We work backwards from our customers most complex and business critical problems to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses. ASP teams include business development specialist and technical solutions architecture. As part of ASP youll provide expertise across the entire life cycle of an AWS customer initiative from developing ideas for new services to accelerating the adoption of established businesses. We pride ourselves on thinking big delivering exceptional results for our customers and working across AWS as #OneTeam.

Key job responsibilities
- Represent the voice of the customer and our partners; collaborate with field and central teams to bring customer feedback to product teams. Lead curation of custom feature and availability requests for unique customer use cases
- Provide advanced technical knowledge to your aligned GTM teams to unblock our partners that are delivering for our customers largest and most critical business challenges
- Along with your extended team own the technical bar for specialist technical artifacts and standards
- Collaborate with your GTM colleagues to provide technical insights into GTM strategy and support field marketing to execute local technical events campaigns and customer engagements
- Act as a thought leader sharing best practices through forums such as AWS blogs whitepapers reference architectures and public-speaking events such as AWS Summit AWS re: Invent etc.
- Guide and Support an AWS internal community of technical subject matter experts aligned to your customers. Create field enablement materials for the broader SA population to help them understand how to integrate new AWS solutions into customer architectures
- Design and deliver practice build and continual improvement to our partners business ensuring partners are delivering architectures and implementations that meet or exceed the needs of our customers

About the team
This position is part of the Amazon Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains providing the business and technical expertise to help our customers succeed. Partner teams own the strategy recruiting development and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

The Amazon Connect Specialist Team is made up of deep CX and Enterprise Contact Center domain experts who work directly with our customers to solve their most complex challenges. We stay closely connected to our customers and bring valuable data and insights to our product teams strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their business.

About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fuelled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
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Work/Life Balance
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- Experience in design/implementation/operations/consulting with distributed applications
- Experience in management of technical enterprise customer facing resources or equivalent
- 5 years of Contact Center design and architecture

- Experience shaping business strategy for technical products or services for large enterprises or partners
- Experience migrating or transforming legacy customer solutions to the cloud
- Knowledge of software development tools and methodologies
- Knowledge of presentations and whiteboarding skills with a high degree of comfort speaking with internal and external executives IT management and developers
- Experience working within software development or Internet-related industries
- AWS certification such as AWS Solutions Architect or a similar cloud certification
- Bachelors degree or above in computer science or equivalent

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.