Customer Experience and Routing Specialist
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Job Location:
Manchester, CT - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Customer Experience and Routing Specialist
Sherrill Pest Control Manchester TN
Full-Time Family-Owned 50 Years in Business
About the Role
Werehiring aCustomer Experience and Routing Specialistto support both our office team and field technicians. This role combinescustomer servicescheduling anddaily routingto ensure customers are taken careofand routes run efficiently.
Youllwork within a 3-person routing team and play a keypartin keeping technicians productive and customers satisfied.
What Makes You a Great Fit
- You enjoy helping customers and handling inbound calls
- Youreorganized detail-oriented and great at multitasking
- You stay calm under pressure and adapt quickly
- You communicate clearly with customers coworkers and technicians
- You enjoy solving problems
- Youredependable team-focused and willing to learn
No pest control experience we will train the right person.
Key Responsibilities
Customer Service
- Answer and manage daily customer calls
- Assistwith scheduling rescheduling and billing questions
- Provide excellent service and clear communication
- Support technicians with customer notes and updates
- Assistwith capacity planning and service forecasting
- Build and adjust daily routes
Qualifications
- Strong customer service and communication skills
- Good computer skills and ability to learn software
- High attention to detail & strong multitasking
- Reliable professional and team-oriented
Preferred
- Experience in dispatching routing scheduling or call centers
- Service industry office experience (HVAC lawn care pest control etc.)
Compensation & Benefits
- Starting at $45000
- Health dental & vision insurance
- PTO & paid holidays
- 401(k) with 4% company match
- Growth opportunities within a stable family-owned company
Why WorkWithUs
- 50 years serving Middle Tennessee
- Strong supportive team culture and leadership
- Clear core values:We > MeGrowOwn ItLeave It Better
- Training provided we invest in your success
Apply Today
Apply here and then email your resume and why you thinkyoudbe a good fitto with the subject title I WANT THIS JOB.
Required Experience:
Junior IC
About Company
Looking for Pest Control Exterminators in the Manchester Area? We're a Locally-Owned Company with Guaranteed Results. Save Money on Our Trusted Services Today with Our Special Offers.
