User experience researcher

Zapopan - Mexico

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

At Rapido Solutions Group we connect fast-growing U.S. companies with top global talent.
From Guadalajara and León we create career opportunities that bridge Mexico and the U.S. logistics industry.

We value diversity joy and passion fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to work offering wellbeing programs social initiatives and real career growth.

What will you be doing

Define comprehensive research goals and select appropriate qualitative and
quantitative methods to investigate complex business processes.
Lead the recruitment of participants and conduct user interviews contextual
inquiries and usability testing to understand current manual document
processing workflows.
Analyze user behavior to identify pain points motivations and opportunities for
efficiency gains through the implementation of document processing and OCR
technology.
Collaborate closely with the UX Designer and technical leads to translate
research findings into actionable insights creating personas user journey maps
and future-state service blueprints.
Research and benchmark industry best practices regarding automated document
processing and OCR to ensure client solutions are best-in-class.
Present findings and data-driven recommendations to stakeholders and the
engineering team to influence the design of automated workflows.
Conduct validation testing on proposed automated solutions to ensure they meet
user needs and deliver quantifiable efficiency improvements.
Develop and maintain research documentation and contribute to the overall
project reporting structure.
Support in the development of executive level presentations / deliverables in
Google Slides that adhere to Metafora brand standards.
Adapt to remote collaboration tools and communication methods to align with the
US-based team.

Why do our employees choose us

Pay & Perks: Competitive pay and law benefits from day 1 above law benefits package: food vouchers private medical insurance (major and minor expenses) life insurance and savings fund.
Great Environment:Great community spirit; Diversity Equity Inclusion and Belonging Program; Total Societal Impact Programs; continuous training and Team Building.
Work-Life Balance: Wellness & Health programs On-site Psychologist Nutritionist and Doctor.
Plus:amazing amenities like Ping-Pong table videogames area beer on FridaysSports teams and more Monthly activities.

Requirements

Who you are:

Bachelors degree in Human-Computer Interaction (HCI) Psychology
Anthropology Design or a related field.
3-7 years of professional experience in User Experience Research preferably
within a consulting enterprise software or logistics environment.
Proficiency in visual collaboration and design tools such as Miro Visio and
Figma to map workflows and present insights.
Expertise in Microsoft Office Suite (Excel PowerPoint Word) or Google Suite
(Sheets Slides Docs) for data analysis and presentation.
Strong critical thinking analytical and problem-solving skills with a keen attention
to detail.
Experience researching or working with document processing software OCR or
workflow automation tools is highly preferred.

Aviso de privacidad: (I). Responsable de la protección de sus datos personales. La empresa denominada FIP SOLUTIONS GROUP S. DE R.L. DE C.V. con domicilio en Avenida Naciones Unidas 6780 int 402 Loma Real Zapopan Jalisco será la Responsable y por ende quien dará tratamiento a sus datos personales. (II). Finalidades del tratamiento de sus datos personales. Se recaba utiliza almacena o transfiere sus datos personales con las finalidades siguientes: proceso de reclutamiento y selección de Rapido Solutions Group a efectos de ajustar su idoneidad para ocupar determinada vacante para la ejecución de ejercicios pruebas y actividades de evaluación en general envío de información de los candidatos a los clientes internos y externos relacionados con el proceso de reclutamiento y selección resguardo de la información de los candidatos para oportunidades laborales futuras registro en bases de datos internas para control y análisis de datos del área de reclutamiento y selección asimismo una vez que el candidato pasa a ser empleado para el cumplimiento de obligaciones legales inherentes a la relación existente con Rápido Solutions Group se resguarda la información con fines estadísticos y de control en las plataformas y software de administración de personal y en cuanto a los expedientes en físicos de empleados se conservan por el tiempo estipulado por la Ley Federal del Trabajo. Para cualquier asunto relacionado con el aviso de privacidad puede ponerse en contacto al correo electrónico .

Required Experience:

At Rapido Solutions Group we connect fast-growing U.S. companies with top global talent.From Guadalajara and León we create career opportunities that bridge Mexico and the U.S. logistics industry.We value diversity joy and passion fostering a dynamic workplace where people grow both personally and p...

What will you be doing

Why do our employees choose us

Pay & Perks: Competitive pay and law benefits from day 1 above law benefits package: food vouchers private medical insurance (major and minor expenses) life insurance and savings fund.
Great Environment:Great community spirit; Diversity Equity Inclusion and Belonging Program; Total Societal Impact Programs; continuous training and Team Building.
Work-Life Balance: Wellness & Health programs On-site Psychologist Nutritionist and Doctor.
Plus:amazing amenities like Ping-Pong table videogames area beer on FridaysSports teams and more Monthly activities.