Passenger Operations Supervisor, Seward (Alaska Railroad)
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Job Location:
Seward, AK - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description
- Please note that this is a seasonal position and will start in April 2026.
PURPOSE OF POSITION:
To oversee the Seward station dock and related onboard service activities relating to Passenger Operations which includes supervising baggage handlers tour guides and station agents connections with cruise lines the passenger handling process customer inquiries and complaints and tour component services.
FACTOR 1: Technical and Operational KnowledgeDuties and Responsibilities:
Provides special handling and oversight on a daily basis of all arrivals and departures of passenger trains that connect with cruise lines. Ensures that: the guests and their baggage are handled properly; passengers are directed and boarded safely; passenger manifests are issued questions answered and guests are treated in a courteous and diplomatic manner. Acts as a liaison between Passenger Operations Transportation and Mechanical Departments in Seward to ensure a coordinated approach to providing quality service to our guests.
Supervises seasonal Seward staff: station agents in loading/unloading process sales and customer service activities; tour guides with customer service commentary and the boarding/de-boarding process; and overall depot operations. Responsible for seasonal employee recruitment selection and training directing and assigning work developing work schedules reviewing performance disciplinary action and addressing grievances.
Manages the upkeep of the building and grounds to include cleaning and maintenance. Inspects the cleanliness of trains prior to departure and ensures ARRC standards are met resolving areas of deficiency with the cleaning crew.
Acts as liaison between Seward and Anchorage station personnel vendors hotels cruise operators and other transportation services regarding passenger traffic flow and baggage handling issues.
Maintains control ensures adequate supply and keeps current records of all ticket stock monies and other forms utilized in station operations. Issues cash banks and makes change orders on a daily basis.
Participates in team effort by performing other duties as assigned.
High school degree or GED equivalent is required. Bachelors degree in business or related field preferred. Two years of passenger operations experience at the lead or manager level preferably in the tourism industry. Previous railroad operations experience is preferred. Two years of supervisory experience is required. Must have a thorough knowledge of tourism/travel industry and ARRC onboard services to establish well-coordinated operation for onboard services and stations. Experience in contract administration is preferred. Must have a basic knowledge of accounting procedures to ensure accountability of cash advance fund verification of daily business transactions and submittal of it to supervisor on a weekly basis. Must have the ability to coordinate work efforts of baggage handlers tour guides gift shop sales associates and station agents to ensure (1) the guests and their baggage are handled properly; (2) guests are directed and boarded safely; and (3) tickets are issued questions are answered and guests are treated in a courteous and diplomatic manner. Excellent organizational and strong communication skills are necessary. Must have a valid drivers license.
FACTOR 2: Analytical Skills and Impact
Develops improvements in or designs new work methods and procedures to enhance the efficiency of terminal operations.Observes work procedures monitors telephone calls and reviews work to ensure adherence to quality and efficiency standards and to rules and regulations. Directs explains and demonstrates improved work practices and procedures to attain efficient utilization of personnel.
Possess the ability to problem solve and exercise judgment over a variety of broadly defined duties onboard trains and at stations. The overall train and station operation can affect the customers perception of the ARRC and revenue.
FACTOR 3: Supervision and Control
Incumbent reports to the Manager Passenger Depot Services. Incumbent is responsible for leading managing and motivating staff in day-to-day operations. Ensures that safety guidelines and best practices are institutionalized in daily operations onboard trains and at stations. Responsible for control and accountability of all monies generated from sales cash banks and ticket stock inventory. Manages and oversees depot and grounds cleaning projects.
Must demonstrate a high degree of supervisory skills to effectively manage direct reports who work onboard trains and at depots along the rail-belt.
While the Tour Guides report to other supervisors the Passenger Operations Supervisor provides support for these supervisors due to their proximity to these employees on a regular basis.
FACTOR 4: Communication
Contacts are with cruise lines station agents train crews tour guides customers vendors transportation service operators hotels and guests. Effective communications skills will enhance work efforts of the staff. Courtesy alertness integrity and efficiency in serving the guest affect the revenue to the railroad and promote good relations in the community.
FACTOR 5: Working Conditions
Work is performed in and around the Seward depot and onboard trains. Observation of the baggage handling and passenger flows will occur outside the depot and at the cruise ship dock with most of the customer inquiries and ticket sales observation occurring inside the depot. Work is seasonal in nature typically from April to September of each year. Position will require some travel onboard trains. Minimum Qualifications
Required:
-High school degree or GED equivalent.
-Two (2) years of passenger operations experience at the lead or manager level preferably in the tourism industry.
-Two (2) years of supervisory experience.
-Must have a basic knowledge of accounting procedures to insure accountability of cash advance fund verification of daily business transactions and submittal of it to supervisor on a weekly basis.
-Must have the ability to coordinate work efforts of a divergent group of employees to accomplish a common goal.
-Must have a valid drivers license.
Preferred:
-Bachelors degree in business or related field.
-Previous railroad operations experience.Additional Required Information
- IF you are selected for an interview then you MUSTbe able to submit a copy of a current driving record thatreflects the pastthree (3) years of driving history.
The State of Alaska DMV Driving Records are available online: driving record must be dated within four monthsof the closing date of the job bulletin. Applicants may either attach a copy of their driving record to the application or fax it to the Alaska Railroad Human Resources Department .
Please be sure to include REQUIRED AND DESIRED QUALIFICATIONS in your applicant profile and/or cover letter.If using work experience not already documented in your application also provide the employer name your job title dates of employment and whether full- or part-time. Your application will be closely reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not the applicant will not advance to the interview and selection phase of the recruitment.
Contact Information
- Alaska Railroad Human Resources DepartmentPhone:Mailing Address: P.O. Box 107500 Anchorage AK 99510-7500WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Street Address: 327 West Ship Creek Anchorage AK
Fax Number:
Alaska Railroad Corporation is an equal opportunity employer
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1- (toll free) or if you are located in the Juneau area. Requests for information may also be emailed to.
Required Experience:
Manager
Key Skills
- Airside Operations
- Cathodic
- Marketing & Sales
- General Services
- Advocacy
- Infrastructure Development
