Group Reservation Coordinator Hilton Baltimore Inner Harbor

EOE/AA/Disabled/Veterans

The iconic Hilton Baltimore Inner Harbor is seeking a full-time Group Reservation Coordinator to join their team! This 757-room property is located next to Oriole Park at Camden Yards Inner Harbors museums the National Aquarium and is connected to Baltimore Convention Center via skywalk!

The ideal candidate for this position will possess a minimum of one years hotel front office/reservations experience. It would be considered an asset for this role to have been trained to use OnQ/OnQ RNI as well as Passkey and Delphi!

Shift Pattern: candidates should be available to work Monday through Friday from 8:30 am to 5 pm

Pay Rate: $21.00 to $23.00 per hour final offer based on experience paid biweekly on Friday

The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay

• Medical Insurance Coverage for you and your family

• Mental health resources including Employee Assistance Program

• Best-in-Class Paid Time Off (PTO)

• Go Hilton travel program: 100 nights of discounted travel

• Parental leave to support new parents

• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications*

• 401K plan and company match to help save for your retirement

• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount

• Career growth and development

• Team Member Resource Groups

• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing

As a Group Reservation Coordinator you would be responsible for efficient operation of in-house reservations through the selling of guest rooms and maximization of revenues. Specifically you would be responsible for performing the following tasks to the highest standards:

• Answers calls returns e-mails and voicemails; assists guest in booking reservations by providing superior property knowledge

• Audits OnQ PM for reservations accuracy- looks for special requests coding issues and billing requirements
• Reviews actualized rooms for potential billing errors
• Reviews group pick up assist in ensuring proper availability
• Monitors and charges No Shows and Late Cancels daily
• Reviews and audits third parties and consolidate
• Assists management by booking transient reservations
• Performs other duties as directed by the Director of Revenue Director of Rooms or Director of Front Office
• Assists with Front Desk operations as needed
• Initiates and prepare reports as needed
• Assists in other administrative duties as needed

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!