Customer Service Associate

Scranton, PA - USA

Hourly Salary: USD 17 - 18

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

KEY RESPONSIBILITIES:

Serve as liaison between TMGs mail and office services team and client departments.
Responsible for receiving sorting and distributing incoming mail (e.g. letters parcels U.S. Postal and interdepartmental) to appropriate recipients and departments.
Make timely collection of outgoing mail. Prepare and process outbound courier shipments using computer or service providers equipment.
Track and maintain records and logs of mailing. Perform accurate data entry as needed.
Other duties as assigned.

QUALIFICATIONS:

Two years or more of experience in an office environment. Prior mail experience a plus.

2-3 years experience with Microsoft Office Software (Word Excel Outlook).

Strong work ethic; diplomatic; team and service oriented; builds strong working relationships.

Exhibits superior verbal communication and phone skills.

Exhibits exceptional customer service skills.

Consistently demonstrates professional demeanor appearance and attitude.

Proven ability to remain calm under pressure; resilient.

Sound judgment and problem-solving ability.

Able to appropriately handle confidential and highly sensitive material.

Demonstrated ability to be flexible and adapt to an ever-changing work environment.

Assertive and resourceful; motivated; willing to ask questions and take initiative without direction.

High School diploma or GED equivalent required.
Ability to lift up to 50 lbs.

Required Experience:

KEY RESPONSIBILITIES: Serve as liaison between TMGs mail and office services team and client departments. Responsible for receiving sorting and distributing incoming mail (e.g. letters parcels U.S. Postal and interdepartmental) to appropriate recipients and departments. Make timely collection of ...